Benefit Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the entire lifecycle of Flexible Benefits, Health Reimbursement Arrangements, Health Savings Accounts, and Commuter Plans

• Develop, manage, and conclude benefit plans

• Process consumer forms and organize data for employer configurations and plans

• Act as an internal resource and address inquiries

• Address issues and resolve account discrepancies with internal departments, employers, and partners

• Tackle cases and manage tier 3 escalations

• Create, update, and oversee participant plans, balances, employer account balances, and employer plans and closures

• Handle demographic, enrollment, and contribution files

• Conduct peer training as requested

• Identify trends to enhance plan administration

• Address internal and external department requests promptly

• Collaborate with various teams and departments to ensure a positive customer experience

• Enhance efficiencies and refine processes for employers, consultants, and third-party vendors

• Engage in continuous improvement, learning, knowledge sharing, special projects, team meetings, and one-on-ones

• Consistently improve departmental workflow

• Uphold HIPAA-compliant policy practices

⛳️ Requirements

• In-depth understanding of benefits products, systems, files, and technical aspects

• Compliance with security policies is essential

• Maintain thorough knowledge of benefits functions

• Proficiency in product, file, and system troubleshooting

• Capability to resolve tier 3 escalations

• Competence in processing demographic, enrollment, and contribution files

• Ability to uphold expected quality and performance metrics

• Attendance and punctuality standards must be maintained

• Active participation in team meetings and one-on-ones via video and phone is required

• Adherence to HIPAA policies is mandatory

🏝️ Benefits

• Health, dental, and vision insurance options

• Retirement savings plan

• Paid time off

• Health savings account

• Flexible spending accounts

• Life insurance coverage

• Disability insurance

• Tuition reimbursement opportunities

• Eligibility for quarterly or annual bonuses for non-sales roles, based on applicable plans

• Continuous learning and development opportunities

• Professional development and goal-setting meetings

• Opportunities for peer training

• Participation in team meetings and one-on-ones via video and phone