Benefit Advocate Lead

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Deliver outstanding customer service to Alliant's clients by providing confidential and professional support and guidance.

• Inform HR personnel and employees about their benefits.

• Serve as a liaison with insurance carriers to address claims and benefits concerns.

• Record all relevant information accurately.

• Support the Manager with daily departmental tasks, including workload distribution, call staffing, and recruitment assistance.

• Act as the primary contact for escalated matters.

• Train new team members and facilitate cross-training among employees.

• Develop and uphold departmental work processes.

• Aid HR, employees, and covered dependents in comprehending their benefits.

• Investigate benefits and claims matters by reaching out to insurance companies and provider offices, reviewing billing statements and EOBs, correcting processing errors, and collaborating with vendors regarding eligibility issues.

• Respond to phone calls and emails in a timely manner.

• Provide continuous support for enrollment and eligibility inquiries.

• Document issues following departmental standards and maintain paper call logs.

• Assist Sales and Account Management teams during enrollment meetings and benefit fairs.

• Generate client and/or insurance carrier reports on call activity and offer constructive feedback.

• Adhere to department-specific HIPAA regulations.

• Participate in bi-monthly meetings, group discussions, and departmental training sessions.

• Maintain complete and accurate data within the agency management system.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's Degree in Business Administration or Human Resources.

• Equivalent combination of education and experience will be considered.

• A minimum of four (4) years of experience in Benefits, focusing on eligibility, claims resolution, and benefits education, or a comparable background.

• Exceptional verbal and written communication skills.

• Outstanding interpersonal abilities and customer service aptitude.

• Strong organizational skills with effective time management, prioritization, and multitasking capabilities.

• Proficient systems knowledge or the ability to learn and troubleshoot new systems effortlessly.

• Intermediate to advanced proficiency in computer skills.

• Skilled in Microsoft Office applications.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive and dynamic work environment.