Behavioral Health Navigator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist the social worker in fulfilling members’ mental, behavioral, and social requirements.

• Organize therapy, psychiatry, and mental health resources in collaboration with external behavioral health services.

• Perform Social Determinants of Health screenings, offer resources, and make necessary referrals.

• Work alongside multidisciplinary care teams to synchronize physical and behavioral health needs.

• Engage in community outreach and foster partnerships with local organizations and support programs.

• Collaborate with local substance use treatment providers for evaluations and referrals.

• Deliver behavioral health and wellness education to both members and employees.

• Monitor the completion of mental health screenings and maintain documentation in the EHR.

• Take part in team huddles, care conferences, and staff meetings.

• Track and report outcomes related to behavioral health referrals and member involvement.

• Keep precise documentation of interactions and follow-ups in the EHR.

• Aid in distributing educational materials regarding behavioral health and community resources.

• Support members in crises by coordinating urgent referrals and contacting the appropriate providers or emergency services as per protocol.

• Collaborate with clinical operations and training teams to enhance behavioral health navigation workflows, forms, and processes.

• Stay informed of community resources, behavioral health trends, and best practices.

• Participate in quality improvement initiatives and offer feedback to enhance behavioral health integration within primary care.

• Execute additional responsibilities as assigned to support PeopleOne Health’s mission and objectives.

⛳️ Requirements

• Spanish speaking is preferred but not mandatory.

• Bachelor’s Degree in Social Work, Psychology, Counseling, or a related discipline; OR Certified Medical Assistant with a minimum of 3–5 years of relevant experience.

• For those opting for the Certified Medical Assistant alternative: relevant experience in behavioral health or primary care environments; care coordination, referral management, or patient navigation; conducting screenings such as PHQ-2, GAD-7, and SDOH tools; assisting patients with behavioral health, substance use, or social service requirements.

• 1–3 years of post-Bachelor’s experience is preferred.

• Knowledge of local community resources is essential.

• Experience in mental or behavioral health, care navigation, or community outreach is required.

• Demonstrated strong verbal and written communication skills.

• Exceptional interpersonal and customer service skills.

• Authenticity, empathy, and cultural humility when engaging with members.

• Capability to maintain composure and focus in high-pressure or crisis situations.

• Familiarity with electronic health records (EHR) is preferred.

• Adherence to strict confidentiality as per HIPAA guidelines.

• Self-sufficient, reliable, adaptable, and proactive.

• Ability to adjust to changes and a willingness to learn new processes and workflows.

• Capacity to remain in a stationary position while working remotely for prolonged periods.

• Frequent usage of a computer, keyboard, telephone, and headset is required.

• Ability to clearly and effectively communicate with patients and staff via phone and electronic messaging.

• Occasional lifting of files or office equipment up to 10 pounds.

• Close vision and the ability to adjust focus are necessary.

🏝️ Benefits

• Comprehensive health insurance coverage.

• Opportunities for professional development and continuing education.

• Supportive work environment that values collaboration and teamwork.

• Flexible work hours and remote work options.