Behavioral Health Medical Virtual Assistant – Phone, Insurance, Scheduling

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming patient calls and reduce missed call rates.

• Initiate outbound calls for patient follow-ups and referrals.

• Assist with patient intake processes and address patient inquiries.

• Receive and track hospital referrals effectively.

• Maintain a professional and courteous demeanor on the phone.

• Monitor incoming faxes via the Ooma VoIP system and follow up on referrals.

• Confirm patient insurance coverage and eligibility.

• Aid in insurance-related workflows for patients.

• Manage and follow up on prior authorization requests.

• Facilitate co-pay collections and manage account balances.

• Schedule appointments for new and existing patients.

• Coordinate scheduling for new patient referrals.

• Reschedule appointments for cancellations and no-shows.

• Assist in filling open appointment slots due to cancellations.

• Support both practice locations with effective scheduling management.

• Process patient letter requests as needed.

• Provide general administrative assistance as required.

• Participate in daily team huddles.

• Utilize Tebra (Kareo) for electronic health record workflows.

• Employ Ooma for phone and fax operations.

• Use Zoom and/or Google Meet for virtual communications.

• Potentially engage in outreach to other clinics regarding behavioral health services in the future; not a current focus.

⛳️ Requirements

• Prior experience in healthcare, ideally in a patient-facing administrative or virtual assistant capacity.

• Familiarity with insurance verification processes and prior authorizations.

• Excellent professional phone communication abilities.

• Comfortable managing both inbound and outbound patient calls.

• Capable of communicating professionally with patients and other healthcare facilities.

• Strong attendance and reliability; must consistently participate in daily huddles.

• Honest, trustworthy, and dependable.

• Diligent, proactive, and able to think critically in various situations.

• Proficient in speaking and writing English clearly and professionally.

• Relevant work experience is mandatory.

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory).

• Availability to attend video meetings with the camera on when necessary.

• A reliable laptop or desktop computer is required.

• A stable high-speed internet connection (minimum 25 Mbps) is necessary.

• A noise-canceling headset is essential.

• A working webcam for virtual meetings is required.

• A quiet and professional workspace is necessary.

• Experience in behavioral health or mental health is highly preferred.

• Familiarity with Tebra/Kareo is preferred.

• Experience in managing patient scheduling, referrals, cancellations, and no-shows is preferred.

• Previous use of Ooma or another VoIP phone system is preferred.

• Experience with co-pay collection or patient account balance follow-up is preferred.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client.

• Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support.

• Optional Performance-Based Incentives, bonuses, incentives, or increased hours based on performance.