Behavioral Health Front Desk, Patient Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally manage incoming calls from patients and general inquiries.

• Oversee, organize, and reply to voicemail messages.

• Return calls and follow up with both prospective and current clients.

• Assess patient inquiries and decide on the appropriate next steps.

• Communicate with clarity and compassion while ensuring patient confidentiality.

• Elevate concerns to the practice owner when necessary.

• Handle approximately 10 calls daily, accommodating varying call volumes.

• Schedule appointments for both new and existing clients.

• Pair clients with suitable providers based on their availability, scheduling needs, and preferences.

• Keep provider schedules and appointment information accurate.

• Assist with rescheduling, cancellations, and requests related to appointments.

• Facilitate communication between patients and providers.

• Accurately enter new client information into SimplePractice.

• Maintain and update patient demographic and administrative records.

• Aid in new client intake workflows and documentation processes.

• Create and adjust forms and templates within SimplePractice.

• Ensure electronic records are well-organized, accurate, and up-to-date.

• Verify patient insurance coverage and benefits.

• Organize documents and manage electronic files efficiently.

• Assist in the credentialing process for new providers and track credentialing documentation.

• Help with monthly billing for juvenile probation and children and youth service contracts.

• Provide occasional support for grant applications under the practice owner's direction.

• Streamline administrative information and identify workflow enhancements.

• Utilize ChatGPT and other tools responsibly to boost administrative efficiency.

• Offer general administrative support as practice needs evolve.

• Collaborate closely with the practice owner and receive practical training.

⛳️ Requirements

• Prior experience in a medical, behavioral health, mental health, or healthcare administrative role is strongly preferred.

• Previous roles such as Medical Virtual Assistant, Healthcare Virtual Assistant, Medical Receptionist, Patient Coordinator, Front Desk Coordinator, or similar positions are preferred but not mandatory.

• Experience in patient scheduling, phone management, client intake, insurance verification, or EHR management is highly preferred.

• Hands-on experience with SimplePractice is a significant advantage.

• Familiarity with provider credentialing is beneficial but not required, as training will be available.

• Experience in behavioral or mental health settings is preferred.

• Willingness to learn new administrative processes and technology tools, including ChatGPT.

• No medical degree or active medical license is necessary.

• Excellent proficiency in spoken and written English.

• Comfortable making phone calls and directly interacting with patients.

• Demonstrates professionalism, empathy, patience, and discretion when communicating with individuals seeking behavioral health services.

• Strong organizational abilities and attention to detail.

• Capability to manage multiple providers, schedules, patient preferences, and administrative priorities accurately.

• Dependable, proactive, and able to work independently with appropriate guidance.

• Understanding of the importance of protecting confidential and sensitive patient information.

• Relevant professional work experience is essential.

• Ability to submit an NBI Clearance and/or Local Police Clearance before starting; mandatory.

• Availability for video meetings with the camera on when needed.

• Consistent availability during 2:00 PM–6:00 PM EDT, Monday through Friday.

• Reliable laptop or desktop computer required.

• Stable high-speed internet connection of at least 25 Mbps is necessary.

• A noise-canceling headset is required.

• A working webcam is necessary.

• A quiet and professional work environment is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team

• Premium VPN Access (Optional)

• HIPAA & Cybersecurity Training + Certification (Provided)

• Top 1% VA Performance Training

• Client-Approved U.S. Holidays

• Client-Approved Paid or Unpaid Time Off

• Access to Tools & Resources

• Optional Performance-Based Incentives

• Training provided for provider credentialing