Behavioral Health Case Manager

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Act as the primary liaison for clients under the guidance of the ECM Clinical Manager.

• Collaborate with physicians, specialists, pharmacists, social services providers, caregivers, family support individuals, and other members of the Care Team.

• Oversee client cases and coordinate health care benefits.

• Educate clients and facilitate prompt, cost-effective access to care.

• Advocate for wellness, recovery, independence, resilience, and empowerment of members.

• Evaluate member needs across various domains, including physical health, mental health, substance use disorder (SUD), oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community services.

• Supervise the creation of client care plans and assist in goal setting.

• Provide services through office-based, telehealth, or in-field settings where members can easily access care.

• Connect clients with social services and support systems.

• Advocate for clients with healthcare providers.

• Employ evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.

• Carry out outreach and engagement activities, documenting efforts in the CRM system.

• Assess client progress and revise SMART goals as needed.

• Promote mental health awareness.

• Arrange transportation services like ACCESS.

• Complete documentation and outcome measures within the timelines set by care plans.

• Keep patient health records up-to-date in the EMR and other business systems.

• Prepare monthly reports to ensure program compliance.

• Participate in assigned training sessions.

⛳️ Requirements

• Candidates must reside in Arizona, California, Colorado, Illinois, Nevada, Oregon, Texas, Utah, or Washington.

• Must be available to work Monday to Friday from 8:30 AM to 5:00 PM Pacific Time, with potential evening and weekend shifts.

• An active, unrestricted LCSW, LMFT, or LPCC license in California is required.

• At least 1 year of experience as a care manager, care navigator, or community health worker supporting at-risk populations.

• Familiarity with government and community resources relating to social determinants of health.

• Exceptional oral and written communication abilities are essential.

• Strong interpersonal skills are necessary.

• Basic computer proficiency is required.

• Knowledge of Google Workspace, MS Office, and internet usage is expected.

• Bilingual proficiency in English and Spanish is highly preferred.

• A background check, which may include a drug test or other health screenings, is required prior to employment.

• Employees in roles interfacing with patients, clients, or customers must be vaccinated against influenza.

• Verification of identity and work eligibility using E-Verify is required upon hire.

• Must possess legal authorization to work in the United States.

🏝️ Benefits

• Bonus opportunities available.

• Medical insurance provided.

• Dental insurance included.

• Vision insurance offered.

• Income protection benefits available.

• Flexible paid time off (PTO).

• Company holidays observed.

• 401k retirement plan.

• Wellness benefits included.

• Mileage reimbursement for field positions in accordance with IRS guidelines.