Beauty Advisor – Seasonal

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver client assistance via voice and chat platforms

• Address customer inquiries and requests through phone, chat, and email

• Support with product purchases, service and quality queries, order updates, product details, account questions, programs, promotions, and technical concerns

• Switch between communication channels as necessary

• Uphold exemplary standards for service quality

• Keep up-to-date with current product knowledge and procedural information while evaluating industry trends

• Collaborate with quality and training teams to oversee performance expectations

• Engage with Team Lead, Quality Advocate, Trainer, and manager for assistance and growth

• Exhibit professionalism, courtesy, and business sense in all client interactions

• Diligently maintain the proprietary call center database by recording client communications

• Comply with schedules, deadlines, KPIs, and quality objectives

• Offer proactive and professional communication to customers

⛳️ Requirements

• Bilingual in English and Spanish is preferred, but not mandatory

• 2–3 years of experience in a professional or business setting, ideally within the service sector

• Relevant experience in an office environment is encouraged

• Self-motivated individual who can efficiently manage their workload

• Outstanding written communication abilities

• Capability to provide high-level client service in a fast-paced environment

• Strong command of grammar, punctuation, and business writing skills

• Professional, positive, and engaging verbal and/or written communication

• Ability to foster relationships with clients, even in challenging circumstances

• Proficient in advising and assisting clients swiftly and effectively

• Competent in computer use and internet navigation

• Experience in e-commerce and online shopping is a plus

• Familiarity with Windows-based applications and client relationship management tools, such as Instant Service, is preferred

• Excellent data entry proficiency with a typing speed of at least 45–55 words per minute

• Willingness to work in a flexible shift environment, including weekends and evenings

• Reliable attendance and punctuality are essential

• Vacation blackout periods apply during holiday and promotional times

• Equipment will not be supplied

🏝️ Benefits

• Opportunity for performance-based bonuses

• Full-time seasonal W-2 employment status

• Option for remote work

• Availability of 8-hour and 10-hour shifts