BDR Support Apprentice

This is a fully remote position, open to applicants in India.

📋 Description

• Gain insight into HighLevel's offerings and its customer demographics, including agencies, small businesses, and SaaS entrepreneurs.

• Respond to BDR outreach replies through various channels such as calls, texts, chats, and emails.

• Schedule meetings and demos on BDR calendars and distribute calendar invites.

• Reach out to customers via calls, texts, and emails to confirm and remind them of their appointments.

• Follow up with customers who have missed their meetings and assist them in rescheduling.

• Engage with customers to ascertain their needs prior to referring them to a BDR.

• Quickly pass warm and interested leads to the relevant BDR.

• Welcome customers into video meetings and connect them with their assigned BDR.

• Document conversations and next steps within the CRM system.

• Assist customers with basic inquiries or direct them to Support or Trial Experience as needed.

• Set reminders and ensure timely follow-ups are maintained.

• Participate in team meetings, call reviews, and training sessions.

• Carry out other duties as required by changing business needs.

⛳️ Requirements

• Bachelor’s degree in any field or an equivalent qualification.

• Strong communication skills in English; comfortable engaging with US-based business owners.

• No previous experience necessary.

• Friendly communication style through phone, text, email, and chat.

• Comfortable engaging with individuals over the phone.

• Ability to remain organized and effectively track follow-ups.

• Capable of managing multiple tasks in a dynamic environment.

• Patience and strong listening abilities.

• Positive, team-oriented mindset.

• Interest in sales and an eagerness to learn about the operations of a sales team.

• Ability to work from home, on camera, in a quiet environment.

• Reliable high-speed internet connection at home.

• Willingness to work during US business hours, including some early mornings, late nights, or weekends.

• Comfortable using a Mac with multiple monitors.

• Open to learning HighLevel CRM, Google Suite, Zoom, Slack, and Excel.

🏝️ Benefits

• 6-month apprenticeship program.

• Comprehensive training provided.

• Opportunity to progress towards a future BDR role at HighLevel.

• Ability to work remotely from home.

• Involvement in team meetings, call reviews, and training sessions.