Banquet Manager

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Plan, organize, and implement banquet, catering, conference, and special event functions.

• Oversee weddings, galas, conferences, corporate meetings, social events, VIP functions, and outdoor catering activities.

• Ensure that events adhere to Banquet Event Orders, client specifications, and luxury brand standards.

• Review event particulars, timelines, staffing requirements, and service needs.

• Conduct pre-event inspections and monitor events throughout their execution.

• Address guest concerns and guarantee smooth transitions for room turnover and setups.

• Attend BEO and group pre-convention meetings and manage any on-site adjustments.

• Make decisions regarding weather for outdoor events and coordinate backup spaces, tenting, lighting, and power management.

• Manage allergen and dietary communications from BEO to kitchen and service teams.

• Recruit, interview, train, coach, mentor, and develop banquet staff and supervisors.

• Conduct performance evaluations, coaching, corrective actions, pre-shift meetings, and service briefings.

• Schedule and staff according to BEO counts, labor standards, seniority, and collective bargaining agreements.

• Ensure adherence to company policies, labor agreements, employment laws, and regulations.

• Forge relationships with meeting planners, wedding clients, conference organizers, and VIP guests.

• Serve as the operational point of contact during high-profile events.

• Promote operational efficiency, continuous improvement, cleanliness, and luxury presentation standards.

• Collaborate with culinary, stewarding, housekeeping, engineering, Conference Services, Events, Audio Visual, and Resort Operations teams.

• Manage departmental budgets, inventory, purchasing controls, labor costs, payroll, overtime, productivity, and operating expenses.

• Review revenue reports, banquet checks, final charges, service charge distributions, beverage controls, and inventories.

• Ensure compliance with health, sanitation, food safety, OSHA, and Hawaiʻi state regulations.

• Maintain records, reports, schedules, and other operational documentation.

• Act as the SAQ audit champion and participate in leadership meetings, recruitment, onboarding, retention, promotions, and resort initiatives.

⛳️ Requirements

• A minimum of 3–5 years of banquet leadership experience in a luxury hotel, resort, convention center, or upscale hospitality setting.

• In-depth knowledge of banquet operations, service styles, and event management.

• Proficient in Microsoft Office and hotel event management systems.

• Strong communication, leadership, and organizational abilities.

• Capability to manage multiple events at the same time.

• Flexible schedule, including availability for evenings, weekends, holidays, and extended hours during peak business periods.

• Food Safety Certification is mandatory.

• Alcohol Service Certification is required as applicable by law.

• Physical ability to lift and move equipment weighing up to 50 pounds.

• Must be legally authorized to work in the United States.

• Experience in a luxury hotel Four/Five-Star environment is preferred.

• Experience in a union environment is preferred.

• A degree in Hospitality Management, Business Administration, or a related field is preferred.

• Strong leadership and team-building capabilities.

• Exceptional guest relations and interpersonal skills.

• Advanced knowledge of plated, French, family-style, buffet, stations, and reception banquet service styles.

• Strong conflict resolution and decision-making skills.

• Excellent verbal and written communication abilities.

• Financial acumen and budgeting experience.

• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

• Commitment to luxury hospitality standards and a focus on continuous improvement.

🏝️ Benefits

• Medical, prescription, and vision coverage.

• Employer-funded life and accidental death & dismemberment insurance.

• Additional coverage options for family members.

• 401(k) retirement savings plan with company matching contributions.

• Generous paid time off, including vacation and personal holidays.

• Opportunities for performance and incentive bonuses.

• 50% discount on resort dining.

• 50% savings at the Fairmont Store.

• 30% off treatments at Spa Without Walls.

• Employee rates at over 5,000 Accor hotels worldwide.

• Friends & Family travel privileges.

• Complimentary meals while working on property.

• A collaborative and inclusive culture.

• Access to development resources and career pathways.

• Industry-leading training, career development, recognition, and rewards.