Banking Service Technician – ATMs

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Address, diagnose, and resolve field service challenges for service clients.

• Install equipment and provide service/support to existing customers by responding to service inquiries.

• Install, repair, rebuild, and maintain remote drive-up systems, as well as audio and video equipment.

• Manage locking mechanisms including drawer locks, vaults, secure keyways, and banking-specific systems.

• Install, program, test, repair, and service drive-up, locksmith, and electronic systems.

• Repair or replace damaged components in remote units.

• Troubleshoot, repair, and replace components of remote, audio, and video equipment.

• Install, configure, and support network systems and equipment as required.

• Carry out preventative maintenance tasks.

• Mentor less experienced colleagues.

• Manage moderately complex remote-unit installations, including alert systems.

• Install new units with final connections, testing, and training.

• Respond promptly to customer service requests, scheduled maintenance, emergencies, and after-hours inquiries.

• Identify project challenges and assist in developing strategies to minimize costs and schedule deviations.

• Inspect completed work for adherence to specifications, requirements, and manufacturer guidelines.

• Escalate only the most complex issues to higher levels of support.

• Clean, maintain, adjust, calibrate, and service equipment as necessary.

• Communicate and collaborate with team members to enhance operational efficiency.

• Advise management on aspects such as customer satisfaction, product performance, installation techniques, standards, and potential product improvements.

• Maintain a professional image and undertake other assigned responsibilities.

⛳️ Requirements

• Proficient in at least one area of specialization: locksmithing, drive-up services, or electronics.

• Competent in lock work and forced entry of safes and safe deposit boxes.

• Knowledgeable in the maintenance and repair of drive-up systems.

• Additional expertise in alarm systems and CCTV preferred.

• Strong troubleshooting abilities for malfunctioning equipment or software systems.

• Capable of installing, programming, testing, repairing, and servicing non-routine systems and equipment.

• Proficient in installing, configuring, and supporting network systems and equipment.

• Ability to perform preventative maintenance tasks effectively.

• Responsive to customer service, scheduled maintenance, emergency, and after-hours service requests.

• Familiar with state and local regulations, best practices, and health and safety policies.

• Capable of inspecting completed work to ensure compliance with specifications and manufacturers' requirements.

• Skilled in cleaning, maintaining, adjusting, calibrating, and servicing equipment.

• A valid driver's license is required due to the field-service nature of the role; a CDL is not necessary.

🏝️ Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.

• Fun & Laughter Day Off.

• Medical, Dental & Vision Plan.

• Life insurance & Disability Plan.

• Wellness Program.

• 401K Matching Plan.

• Colleague Assistance Program.

• Tuition reimbursement.

• Competitive salary and compensation package.

• Vehicle reimbursement plan or provision of a company vehicle.

• Corporate Social Responsibility Day.

• Cell phone reimbursement (if applicable).

• Paid parental leave.