Banking Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Process, verify, and finalize daily transactions across deposit, loan, and general ledger systems prior to end-of-day cutoffs.

• Initiate, review, and authorize both domestic and international wire transfers in accordance with Fedwire, SWIFT, dual-control, and OFAC/sanctions regulations.

• Handle incoming and outgoing ACH transactions, including NACHA validation, returns, reversals, and notifications of change (NOCs).

• Investigate and resolve transaction exceptions, holds, suspense items, out-of-balance situations, duplicates, and rejected entries.

• Act as the main escalation and inquiry point for Customer Service regarding transaction statuses, holds, tracing, and exception resolution.

• Conduct research on wire recalls, ACH disputes, and unauthorized transaction claims; coordinate with correspondent banks and the ACH network.

• Reconcile general ledger and suspense accounts while preparing adjusting entries.

• Ensure compliance with BSA/AML, OFAC, Regulation E, NACHA rules, and internal policies.

• Document processing exceptions and their root causes, while recommending improvements to processes.

• Provide support for internal and external audits and examinations with transaction records, exception logs, and procedural documentation.

• Assist in month-end, quarter-end, and year-end processing and reporting.

⛳️ Requirements

• Minimum of 2 years of experience in bank operations, back office processing, or a related transaction-processing role.

• Preferred hands-on experience with wire transfer processing (Fedwire/SWIFT) and ACH processing (NACHA file formats, returns, and NOCs).

• Solid working knowledge of BSA/AML, OFAC, and Regulation E requirements related to payment processing.

• Experience with core banking platforms and payment/wire systems such as Fiserv, Jack Henry, FIS, or similar technologies.

• Proficient in Microsoft Excel and other Office applications.

• Strong attention to detail and accuracy while adhering to time-sensitive processing deadlines.

• Excellent analytical and problem-solving abilities for researching and resolving exceptions and discrepancies.

• Clear and effective written and verbal communication skills for collaboration with Customer Service and internal teams.

• Capability to prioritize and manage a high volume of transactions and inquiries simultaneously.

• Discretion in managing confidential customer and financial information.

• Comfortable working both independently and collaboratively in a team-oriented operations environment.

🏝️ Benefits

• Flexible PTO with no cap.

• Stock option plan.

• 5 days of Volunteer Time Off (VTO).

• Competitive compensation.

• 401k.

• Comprehensive health coverage (medical, dental, vision).

• Commuter Benefits through a Flexible Spending Account.