Azure Operations Engineer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Facilitate the comprehensive operational execution of infrastructure product launches within a large-scale cloud technology setting.

• Oversee launch requests from initial intake and validation to preparation, submission, downstream monitoring, issue resolution, and final closure.

• Examine and reconcile discrepancies across request data, operational systems, launch documentation, and downstream requirements.

• Utilize data, queries, and operational tools to validate information and probe into unexpected results.

• Handle a high volume of concurrent requests, each with varying priorities, deadlines, dependencies, and levels of complexity.

• Collaborate with requestors and stakeholders across engineering, business planning, operations, and commerce functions.

• Monitor downstream execution, pinpoint stalled activities or unexpected outcomes, and coordinate resolution or escalation efforts.

• Track launch milestones, manage dependencies, and follow up on pending actions.

• Identify recurring operational challenges, document their business impact, and communicate systemic concerns to leadership.

• Provide insights for postmortems, updates to Standard Operating Procedures (SOPs), and discussions on process improvements.

• Maintain precise records of request history, decisions made, status updates, and supporting documentation.

• Appropriately manage confidential product, pricing, and business information.

⛳️ Requirements

• A minimum of 3 years of hands-on experience in complex operational environments, focusing on managing and resolving individual requests, records, or tickets.

• Proven experience in product operations, catalog management, SKU management, pricing, billing, commerce operations, supply chain, or data quality operations.

• A demonstrated ability to investigate operational issues comprehensively, identify root causes, determine suitable solutions, and verify outcomes.

• Experience utilizing data, queries, operational systems, or technical tools to investigate discrepancies and validate information.

• Strong attention to detail and capability to reconcile information across multiple systems and data sources.

• Ability to manage several concurrent, time-sensitive requests with competing priorities and fixed deadlines while ensuring accuracy.

• Proficiency in navigating incomplete or conflicting requirements and deciding when to proceed, seek clarification, or escalate issues.

• Strong analytical and problem-solving skills, with the ability to learn unfamiliar technical systems, documentation, and processes independently.

• Excellent written and verbal communication skills for articulating issues and requirements clearly to both technical and business stakeholders.

• Capability to remain composed and execute effectively in fast-paced operational environments.

• Sound judgment in handling confidential business and operational information.

• Preferred: Experience with SQL, Kusto (KQL), or similar query languages.

• Preferred: Familiarity with Azure infrastructure, cloud services, commerce platforms, or monetization operations.

• Preferred: Background in pricing, billing, or other financial operations.

• Preferred: Experience contributing to SOPs, operational documentation, or postmortem reviews.

• Preferred: Experience in identifying recurring operational challenges and providing data-driven recommendations for process improvement.

• Preferred: Understanding of cross-functional launch management, operational governance, and downstream execution monitoring.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Flexible Spending Account (FSA).

• 401(k) retirement plan.

• Competitive paid time off.

• Parental leave.

• Opportunities for professional growth and development.