AWS Technical Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee and nurture customer relationships linked to Managed Service Agreements and AWS Cloud initiatives.

• Delegate, supervise, and guide technical team members towards achieving set milestones.

• Plan, implement, and deliver cloud-centric projects, encompassing Managed Cloud Services, Cloud Migrations, Application Modernization and Development, and Well-Architected Reviews.

• Collaborate with internal stakeholders to outline project scope and customer objectives, manage risks, and uphold service quality.

• Conduct regular internal review meetings for assigned accounts to evaluate progress and tackle challenges.

• Juggle multiple projects, including timelines, budgets, and deliverables.

• Serve as an escalation point for junior team members encountering client and system obstacles.

• Engage in estimating and solution engineering for new client engagements.

• Arrange technical consultations to enhance customers' cloud environments.

• Present, review, and collect feedback on final deliverables with clients.

• Spot opportunities for account improvement and pursue cross-sell and up-sell initiatives with the sales team.

• Maintain proactive communication with stakeholders to surpass customer expectations and maximize return on investment.

⛳️ Requirements

• Bachelor's Degree.

• More than 5 years of pertinent experience in managing projects within the technology sector.

• Capability to establish a robust understanding of AWS Cloud Services and the broader cloud ecosystem.

• Strong familiarity with project management methodologies.

• Proven track record in prior project management and/or account management positions.

• Ability to deliver exceptional services and unparalleled customer experiences.

• Established skill in building, engaging, and managing relationships with both internal and external clients.

• Must obtain AWS Cloud Practitioner certification upon hiring.

• Hands-on experience in managing AWS customer environments is highly preferred.

• AWS certifications such as Cloud Practitioner, Solutions Architect Associate, or SysOps Administrator are preferred.

• Experience in a Managed Service Provider (MSP) environment or a customer-facing technical account management role is preferred.

• Familiarity with ITIL frameworks or service management methodologies is preferred.

• Background in cloud migration projects or hybrid cloud environments is preferred.

• Previous experience in professional services or consulting is preferred.

🏝️ Benefits

• Salary range of $120,000–$132,000 per year.

• Remote work arrangement.

• Travel to Rochester, NY headquarters twice quarterly.