AWS Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Plan, initiate, and oversee the complete lifecycle execution of contact center, conversational AI, and agentic solutions along with migrations.

• Monitor and manage project finances, scope and change control, schedule, dependencies, milestones, and risks.

• Facilitate status meetings and distribute weekly status reports detailing progress, risks, and milestones.

• Serve as the primary day-to-day contact for the client and cultivate customer relationships.

• Lead project kickoff sessions focused on Outcomes and Business Objectives, define success metrics, and monitor progress.

• Establish roles, decision rights, and dependencies, while driving client decisions and ensuring stakeholder access.

• Collaborate with Solution and Technical Architects to capture and track requirements and user stories throughout the delivery process.

• Assist with client presentations during requirements, design, pilot, and user acceptance testing sessions.

• Facilitate User Acceptance Testing, coordinate test plans, track defects, and drive resolutions.

• Support end-user training and ensure readiness of the client.

• Plan and coordinate the production cutover and post-go-live hypercare activities.

• Coordinate distributed customer and delivery teams, including AWS teams, vendors, architects, developers, QA, and DevOps.

• Act as Agile Scrum Master and guide the Software Development Lifecycle (SDLC) process.

• Utilize AI-assisted tools to expedite delivery within the approved tools and client data-handling requirements.

⛳️ Requirements

• Over 5 years of project management experience in contact center environments, specifically including CCaaS implementations.

• More than 2 years of practical experience as a project manager or scrum leader on Amazon Connect implementations.

• Experience in AI delivery or solutions within a contact center context, particularly in overseeing blueprint and implementation projects.

• Background in a professional services or consulting environment.

• Proficiency with estimation/sizing and SOW/Change Order contracting.

• Proven experience facilitating requirements sessions, crafting or refining user stories, and presenting functional content to client stakeholders.

• Familiarity with applying Agile and hybrid methodologies to project management.

• Current AWS Certified Cloud Practitioner or AWS Certified Solutions Architect (Associate or Professional) certification.

• Working knowledge of contact center technologies, including IVR, voice, chat, SMS channels, call routing, integrations, and reporting.

• Practical experience in delivering agentic AI solutions within a contact center setting.

• Hands-on experience with Jira and Smartsheet, or comparable project management and agile tools.

• A hybrid skillset with prior roles such as Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst.

• Excellent presentation and communication abilities.

• Experience utilizing AI-assisted tools to enhance project delivery.

• Capability to influence without formal authority, resolve conflicts, and drive decisions among client and delivery teams.

• Bachelor's Degree in Business, Engineering, Information Technology, or Management.

🏝️ Benefits

• Options for remote work.

• Flexible working arrangements.

• Opportunities for travel, with an expected commitment of up to 25% for certain positions.

• Collaboration with the executive team through town halls and company meetings.

• Team celebrations and social events.