Avantra Administrator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and manage the Avantra platform, which includes installation, configuration, upgrades, patching, and providing environmental support across all landscapes.

• Handle user provisioning, authentication, permissions, and access controls.

• Set up and support SAP monitoring, which encompasses system health, performance evaluations, background job monitoring, alerting, and automation policies.

• Monitor the performance and availability of Avantra, including logs, alerts, and automation jobs; troubleshoot issues and coordinate resolutions.

• Maintain connectors, service accounts, agents, credentials, and secure access methods across both SAP and non-SAP landscapes.

• Develop and enforce governance standards regarding monitoring templates, alert thresholds, naming conventions, documentation, credential management, and version control.

• Collaborate with cybersecurity and infrastructure teams on audit, backup, recovery, compliance, and continuity requirements.

• Assist in the migration of monitoring and automation configurations across development, testing, and production environments.

• Create and update operational procedures, runbooks, support guides, and technical documentation.

• Provide Tier 2/Tier 3 support for Avantra incidents, service requests, and problem management.

• Aid in license administration and usage tracking.

• Work in conjunction with SAP Basis, infrastructure, and application teams to address monitoring deficiencies, alerting problems, performance issues, and platform execution challenges.

• Suggest enhancements for scalability, reliability, automation maturity, and operational visibility.

• Engage in release planning, testing, and change management.

• Support audit, reporting, and governance initiatives.

• Deliver training for end-users and administrators.

• Collaborate within Agile delivery teams on backlog refinement, sprint planning, testing, and platform enhancement projects.

⛳️ Requirements

• Must possess an active U.S. DoD Secret Clearance.

• Capable of meeting DoD 8140 requirements.

• Bachelor’s degree in Information Systems, Computer Science, Data Analytics, Business, or a related field (or equivalent experience).

• A minimum of 5 years of experience in supporting enterprise monitoring platforms, SAP operations, or business systems administration.

• Experience with administering Avantra or a similar enterprise SAP monitoring/automation platform.

• Solid understanding of server configuration and maintenance.

• Strong grasp of user/security administration.

• Thorough understanding of monitoring, scheduling, and alert management.

• Proficient in troubleshooting performance issues, job failures, and alerting gaps.

• Knowledgeable in relational databases and SQL.

• Experience in integrating enterprise monitoring tools with SAP and associated operational support systems.

• Familiar with authentication and identity technologies (Okta, Active Directory, SSO, etc.).

• Excellent analytical, troubleshooting, documentation, communication, and problem-solving abilities.

• Ability to work collaboratively across both technical and non-technical teams.

• Experience in supporting SAP landscapes in collaboration with SAP Basis, infrastructure, and application teams.

🏝️ Benefits

• Flexible time off benefit.

• Comprehensive learning resources.

• Healthcare benefits.

• Wellness benefits.

• Financial benefits.

• Retirement benefits.

• Family support benefits.

• Continuing education benefits.

• Additional time off benefits.

• Opportunities for learning and development.