Automotive Technical Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main contact for clients.

• Oversee incoming and outgoing customer interactions through phone, email, chat, and/or social media.

• Deliver first-level technical support as the front-line representative.

• Address technical issues in a dynamic, customer-oriented environment.

• Diagnose client service and device-related problems, including those related to Wi-Fi and internet connectivity.

• Effectively resolve and de-escalate customer concerns.

• Elevate interactions when necessary and appropriate.

• Handle assistance inquiries and potential payment-processing requests.

• Document call-related information for auditing and reporting purposes.

• Provide insights on call-related issues.

• Engage in upselling when necessary.

⛳️ Requirements

• High School Diploma or its equivalent.

• At least 6 months of experience in technical and customer service.

• Must be at least 18 years old.

• Capable of typing a minimum of 25 words per minute.

• Familiar with desktop computer systems and possess a general understanding of Windows-based operating systems.

• Strong computer skills, demonstrating system navigation, accuracy in data entry, and typing proficiency.

• A dedicated workspace close to the router for a hardwired Ethernet connection is required.

• Minimum internet upload speed of 10 Mbps and download speed of 25 Mbps.

• Internet Service Provider latency must be under 50ms.

• Internet connection must not be satellite, mobile data/hotspots, P2P, or VPN.

• Proof of internet speed is necessary.

• Willingness to work a structured schedule with various shifts.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Medical, vision, and dental health benefits.

• Access to Employment Assistance Programs.

• Health and personal time off (HPT).

• Eligible leave programs.

• Competitive 401(K) plans.

• Life insurance coverage.

• Supplemental medical insurance options.

• Critical care insurance.

• Pet insurance availability.

• Flexible Spending Account (FSA) plans.

• Discounts from retailers.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.

• Support for active-duty service members, veterans, and military families.