Automotive Technical Helpdesk Engineer

This is a fully remote position, open to applicants in France.

📋 Description

• Deliver expert support in identifying and resolving intricate technical challenges.

• Assist the dealer network in swiftly finding solutions for technical product concerns.

• Collaborate closely with technicians in workshops and dealerships.

• Provide repair guidelines through designated communication channels.

• Leverage hands-on workshop experience to aid in the development of solutions across the full product range.

• Serve as a liaison between the manufacturer and dealers.

⛳️ Requirements

• Demonstrated automotive experience, preferably within a dealership, workshop, or manufacturing setting.

• Experience in aftersales retail is advantageous.

• Proficient in resolving technical issues and navigating warranty processes.

• Fluency in any Central and Eastern European language along with English is mandatory.

• Excellent verbal and written communication skills with a keen eye for detail.

• Capacity to work independently and take initiative.

• Adaptable and forward-thinking attitude.

• Personal attributes of integrity and trustworthiness.

• High-level organizational and time management abilities.

• Strong business insight and customer orientation.

• Experience working with a high-performing, collaborative, and constructive peer group is a plus.

🏝️ Benefits

• Chance to collaborate with one of the largest OEMs in the industry.

• Regular training opportunities.

• Access to global career advancement prospects.

• Professional yet relaxed working atmosphere.

• Friendly and diverse team environment.