Automotive Implementation Specialist

This is a fully remote position, open to applicants in Florida, +1 more location.

📋 Description

• Oversee the complete client implementation process for both new and existing clients.

• Adhere to established standards, project plans, and documentation procedures.

• Offer guidance on business process improvements and best-practice recommendations.

• Act as the primary point of contact for clients during and after the implementation phase.

• Compile and submit compliance reports as required.

• Deliver continuous client training, support, and coaching.

• Analyze and address client concerns and complex issues effectively.

• Assist with affiliate and 700Credit product launches, including follow-up after launch.

• Provide support to Implementation team members.

• Track and document all client communications thoroughly.

• Communicate updates and new features of products to clients.

• Maintain a high level of customer service excellence.

• Identify and create cross-selling opportunities in collaboration with the sales team.

⛳️ Requirements

• Minimum of 2 years' experience in a customer service or account management role.

• In-depth knowledge of the automotive industry.

• Strong organizational skills and meticulous attention to detail.

• Exceptional phone etiquette and customer service skills.

• Bachelor's degree is preferred, or equivalent professional experience is acceptable.

• Willingness to travel as necessary.

• Must reside in Florida or Georgia.

🏝️ Benefits

• Competitive compensation and benefits package.

• Fully remote work arrangement available.