Automotive Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for clients.

• Oversee both incoming and outgoing communications.

• Utilize web-based platforms to address customer inquiries.

• Engage with customers through phone, email, chat, and/or social media.

• Successfully calm and de-escalate customer issues.

• Escalate cases when necessary and appropriate.

• Manage a caseload as required.

• Respond to requests for assistance and/or process payments.

• Monitor call-related data for auditing and reporting purposes.

• Provide insights on call-related issues.

• Upsell products or services when needed.

⛳️ Requirements

• High School Diploma or equivalent is required.

• At least 6 months of experience in customer service is necessary.

• Applicants must be at least 18 years old.

• Proficiency in typing a minimum of 25 words per minute.

• Comfortable using desktop computer systems.

• Basic knowledge of Windows-based systems is preferred.

• Experience in customer service and/or sales is a plus.

• A college degree is preferred but not mandatory.

• Ability to adhere to established procedures is essential.

• Must be capable of collaborating effectively with team members, supervisors, and support departments.

• Exceptional communication, listening, and analytical skills are necessary.

• Strong organizational and problem-solving capabilities are required.

• Ability to prioritize tasks and perform well under pressure.

• Open-mindedness towards feedback, evolving policies, and a structured schedule with varied shifts is expected.

• Excellent critical thinking skills are essential.

• A proactive approach to problem-solving is required.

• A dedicated workspace near a router for a hardwired Ethernet connection is necessary.

• Minimum internet speed requirements include 25 Mbps download and 10 Mbps upload.

• An ISP latency of under 50ms is required.

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed is mandatory.

🏝️ Benefits

• Medical, vision, and dental health benefits are provided.

• Employment Assistance Programs are available.

• Health and personal time off (HPT) is offered.

• Leave programs are available as eligible.

• 401(k) plans are included.

• Life insurance coverage is offered.

• Supplemental medical coverage is available.

• Critical care insurance is provided.

• Pet insurance is offered.

• FSA plans are available.

• Discounts from retailers are included.

• Opportunities for career advancement are available.

• An inclusive and diverse workplace culture is promoted.

• Support for active-duty service members, veterans, and military families is offered.