Automotive BDC Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming sales inquiries through phone, email, text messaging, and live chat.

• Conduct 65–80 outbound calls daily and send over 100 emails to generate leads and identify sales opportunities.

• Establish trust, foster enthusiasm, and promote the Freedom Motors experience.

• Professionally address objections.

• Adhere to scripts, communication protocols, and lead management procedures.

• Develop and sustain enduring customer relationships through regular follow-up.

• Evaluate customer needs, budgets, and timelines to align them with appropriate mobility solutions.

• Keep accurate records of customer interactions and sales activities in CRM, text messaging, and chat systems.

• Collaborate with Mobility Specialists to facilitate the transition of customers toward vehicle delivery.

• Achieve or surpass daily, weekly, and monthly performance metrics.

• Ensure prompt response times and consistent follow-up communication.

• Transform raw leads into scheduled video demonstrations while providing a VIP-level customer experience.

⛳️ Requirements

• Must be available to work Monday through Friday during business hours (9:00 AM – 6:00 PM).

• Availability for rotating weekend coverage as required.

• Prior experience in an automotive BDC is necessary.

• Must possess a quiet, professional home office setup with reliable high-speed internet.

• Excellent verbal and written communication abilities.

• Capability to build rapport swiftly and professionally.

• Confidence in overcoming objections, selling appointments and experiences, and guiding customers toward scheduling demonstrations.

• Results-oriented mindset with the ability to manage time effectively in a fast-paced environment.

• Strong computer proficiency.

• Ability to navigate CRM systems, text messaging applications, chat platforms, and multi-channel communication tools simultaneously.

• Professional, resilient, and positive demeanor.

• Empathy and optimism when engaging with families facing mobility challenges.

• Customer-centric approach and robust work ethic.

• Legally authorized to work in the United States.

🏝️ Benefits

• 401(k).

• 401(k) matching.

• Performance-based bonuses.

• Competitive salary.

• Dental insurance.

• Health insurance.

• Paid time off.

• Vision insurance.

• Wellness resources.

• Flexible work-from-home options available.

• Guaranteed $25/hour training pay during the first 90 days.

• Incentives based on performance tied to qualified leads and sales production after the training period.