Automation Product Support Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Address customer inquiries, provide quotes, and process customer orders through telephone, fax, email, electronic channels, or in-person sales.

• Manage intricate and atypical customer inquiries that necessitate research and deviation from standard procedures.

• Deliver technical customer support across business operations, call centers, field services, and processing activities.

• Identify, refine, and adhere to processes and procedures to enhance business efficiency.

• Act as a subject matter expert on one or more technical products.

• Proactively drive sales by promoting Motion’s products to existing clientele.

• Sell Motion’s products and services by comprehending and fulfilling customer needs.

• Negotiate sale and purchase prices within established parameters to positively influence gross profit.

• Maintain strong relationships with current and prospective customers while addressing their queries.

• Efficiently and promptly facilitate billing, collections, and customer requests.

• Order items to ensure optimal inventory levels for customers.

• Expedite backorders and may pull inventory to prepare customer shipments.

• Source products from branch inventory, distribution centers, or suppliers.

• Determine the most cost-effective methods to fulfill customer orders.

• Manage customer returns effectively.

• Collaborate with Account Representatives to ensure customer satisfaction.

• Mentor and guide less experienced Customer Service Representatives.

• Perform additional duties as assigned.

⛳️ Requirements

• Generally requires a bachelor's degree and three (3) years of relevant experience or a comparable combination of education and experience.

• Must demonstrate reliability, organizational skills, and attention to detail.

• Possess excellent written, verbal, and listening communication skills.

• Ability to multitask and manage time effectively is essential.

• Strong computer proficiency is required.

• Effective negotiation skills are necessary.

• Prior knowledge of specialty products from warehouse and inside sales experience is required.

• A clean driving record is preferred.

🏝️ Benefits

• Options for healthcare coverage.

• 401(k) plan.

• Tuition reimbursement.

• Paid vacation.

• Paid sick leave.

• Paid holidays.