Auto Total Loss – Claims Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and supervise the team's handling of automotive total loss settlements with insurance carriers, adjusters, and third-party administrators.

• Utilize the platform to assess claim data, pinpoint opportunities for enhancing claim recovery, and improve settlement results.

• Collaborate with product and engineering teams to enhance technology and processes based on actual claim outcomes.

• Keep thorough documentation of team coaching, performance metrics, outcomes, KPIs, product offerings, and SLAs for key customer accounts.

• Develop and sustain relationships with carrier representatives, industry partners, and stakeholders.

• Lead a team focused on reviewing and resolving automotive total loss claims.

• Take ownership of key customer accounts.

• Oversee and participate in strategic business initiatives.

⛳️ Requirements

• Minimum of 3 years of experience in automotive claims.

• Specialized knowledge in total loss settlements.

• Expertise in subrogation (subro) processes.

• At least 3 years of leadership experience managing a team, their performance, and business results.

• Experience in account or vendor management.

• Strong grasp of ACV (Actual Cash Value) calculations and valuation methods.

• Exceptional negotiation and communication abilities.

• Comfortable with technology.

• Familiarity with state-specific insurance regulations and compliance requirements.

• Adjuster/Appraiser Licenses are encouraged.

• Proficient in claims management systems and automation tools.

• Background in insurtech or technology-driven operations.

• Proven leadership and project management skills.

• Ability to travel up to 25% of the time.

• Flexibility to work beyond traditional 9-5 hours and adapt to varying time zones and urgent claim deadlines.

• Access to a reliable high-speed internet connection (minimum 50 Mbps).

• A quiet, professional workspace for client and carrier calls.

• Capability to securely handle sensitive claim data in compliance with security standards.

• Responsiveness during core business hours and proficiency in managing asynchronous communication across multiple channels.

• Strong ability to work independently, prioritize competing demands, and excel in an ambiguous environment.

• Must pass a background check.

• Must have a clean driving record.

🏝️ Benefits

• Meaningful equity.

• Health, dental, and vision insurance.

• 401k plan.

• Flexible PTO.

• New equipment to facilitate your best work.

• Regular off-sites and a team travel budget for in-person gatherings.

• Opportunities for professional development in both insurance and technology fields.

• Chance to play a pivotal role in shaping both the product and the company.