Auto Technical Review Adjuster

This is a fully remote position, open to applicants in Texas.

📋 Description

• Address and resolve escalated auto glass claims submitted by Safelite, Allstate’s third-party glass administrator.

• Investigate intricate claims and technical escalations.

• Engage with customers to discuss claim requirements and updates through phone, email, and video chat.

• Examine auto claims through comprehensive damage assessments and policy interpretation to ascertain coverage.

• Assess and negotiate claim settlements with customers, vendors, third-party carriers, and claimants.

• Utilize estimating tools, job aids, and settlement platforms to address claims effectively.

• Identify risks, discrepancies, billing issues, and other challenges, taking necessary actions.

• Implement policies in line with policy agreements and legal and business standards.

• Accurately document claims in the claims system in a timely manner.

• Ensure customer-focused, empathetic, and professional handling of claims.

• Participate in onboarding, licensing, and role-specific training, including two weeks at the Dallas, TX office.

⛳️ Requirements

• A minimum of five years of experience in auto claims, auto technical, auto estimating, liability, claim ownership, customer resolution, or a related field.

• Prior experience in researching and resolving complex auto claims or technical escalations.

• Proficiency in using CCC ONE for auto estimating, technical review, or claims handling.

• Familiarity with NextGen or comparable claims-management systems.

• Strong knowledge in auto estimating, including the review of repair information, technical documentation, and cost estimates.

• Experience dealing with auto glass claims, OEM versus aftermarket glass requests, specialty vehicles, or vendor-related escalations.

• Experience collaborating with Safelite or another auto glass administrator, repair facility, vendor, or third-party claims partner.

• Excellent desk-management and organizational abilities.

• Strong investigative and analytical skills.

• Capability to identify potential risks, discrepancies, billing concerns, or other problems and take appropriate actions.

• Exceptional written and verbal communication skills.

• Strong skills in customer interaction and resolution.

• Experience in resolving difficult customer or vendor issues.

• Ability to work independently, demonstrate sound judgment, and maintain accountability for timely follow-up in a remote setting.

• Willingness to attend required virtual and in-person training sessions and successfully complete the training program.

• Capability to obtain all necessary adjuster and/or appraiser licenses within 60 days of hire.

• Must uphold all licensing requirements for the role, including ongoing education and state-mandated renewal requirements.

• A dedicated private workspace that is free from distractions.

• Minimum internet bandwidth of 50 MB download and 5 MB upload.

• A suitable work surface and seating.

• Must be a resident of the United States; this position is not available to residents of Washington, California, Alaska, and Hawaii.

• Candidates selected for the position must undergo a background investigation.

• Allstate typically does not sponsor individuals for employment-based visas for this role.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Allstate pension plan and 401(k) savings plan.

• Ayco financial coaching services.

• Spring Health resources for mental and emotional wellbeing.

• Paid parental leave.

• Adoption reimbursement.

• Paid time off.

• Tuition reimbursement.

• Wellness incentives.

• A sign-on bonus of $1,000 for candidates with an active appraiser or adjuster license in TX, FL, or their resident state (eligibility exclusions apply).

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement to assist with internet expenses.

• Approximately eight weeks of onboarding, licensing (if applicable), and role-specific training.

• Required virtual and in-person training sessions, including two weeks at the Dallas, TX office.