Auto Placement Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee designated public notice orders from the submission stage to publication confirmation.

• Verify order details and accompanying materials for completeness and precision.

• Handle multiple active placements and prioritize tasks based on urgency and deadlines.

• Monitor the progress of placements throughout the workflow.

• Engage with publishers across the country via email and phone regarding notice placements.

• Collect and confirm publisher rates, deadlines, requirements, and relevant placement information.

• Foster positive working relationships with publishers and uphold professional communication standards.

• Follow up on outstanding requests or information as necessary.

• Resolve publisher inquiries or issues that arise during the placement process.

• Maintain accurate records of publisher rates, requirements, deadlines, and placement information within Column’s systems.

• Identify missing or conflicting information and determine subsequent steps with publishers, customers, or internal teams.

• Address placement issues and escalate urgent or complex situations as needed.

• Adhere to established workflows, processes, and placement requirements.

• Communicate workload, obstacles, and time-sensitive orders to team members.

• Adjust to shifting priorities and provide support to the team based on placement volume and business needs.

• Recognize recurring issues and opportunities to optimize placement workflows.

• Complete training, shadow experienced colleagues, and progressively manage placements autonomously.

• Proactively identify placements at risk and contribute to improving placement speed, accuracy, and operational efficiency.

⛳️ Requirements

• Exceptional written and verbal communication skills.

• Strong attention to detail and commitment to accuracy.

• Excellent organizational and time management capabilities.

• Ability to manage a substantial volume of orders, communications, and deadlines concurrently.

• Proficient in professional communication with external partners via email and phone.

• Consistently follow documented processes and detailed instructions.

• Strong problem-solving abilities and a willingness to research information or seek clarification when requirements are ambiguous.

• Ability to prioritize tasks based on urgency and deadlines.

• Reliable follow-through and a strong sense of ownership of assigned responsibilities.

• Comfortable learning new systems, tools, and processes.

• Capable of working independently while also collaborating effectively within a team.

• Minimum of 1 year of experience in operations, order management, customer service, account coordination, administrative support, or a similar deadline-oriented role.

• Experience handling multiple requests, orders, or tasks with conflicting deadlines.

• Experience in professional communication with external partners, vendors, or customers via email and phone.

• Familiarity with systems that require accurate data entry, documentation, and status tracking.

• Experience working independently in a fast-paced environment with clear productivity and quality expectations.

• Experience in newspaper publishing, legal advertising, public notices, media placement, or print production is a plus.

• Experience collaborating with publishers, media organizations, or other external vendors is advantageous.

• Familiarity with legal notices, publication deadlines, affidavits, or proof of publication processes is a plus.

🏝️ Benefits

• Equity participation in a rapidly growing, mission-driven company.

• 401K with matching contributions.

• Comprehensive health, dental, vision, life, short-term and long-term disability insurance.

• Flexible paid time off (PTO).

• Fully remote work environment for U.S.-based employees.