Auto Material Damage Adjuster

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Conduct investigations into personal and commercial automobile claims to ascertain applicable coverage and liability.

• Gather recorded statements from policyholders, claimants, witnesses, and other relevant parties.

• Analyze policy language, endorsements, pertinent statutes, and state-specific claim-handling regulations.

• Assess automobile damage utilizing repair estimates, photographs, valuation reports, and supporting documentation.

• Manage total-loss claims, which includes vehicle valuation, settlement negotiations, title documentation, salvage coordination, and communication with lienholders.

• Set and maintain precise claim reserves.

• Negotiate and settle eligible claims promptly, accurately, and fairly.

• Collaborate with policyholders, claimants, agents, repair facilities, appraisers, vendors, lienholders, and other involved parties.

• Ensure timely and professional communication through telephone, email, and written correspondence.

• Prepare accurate and comprehensive claim-file documentation and reports.

• Handle a high-volume workload while adhering to company standards and regulatory deadlines.

• Deliver professional customer service and effectively resolve conflicts.

• Maintain necessary state adjuster licenses and fulfill continuing education requirements.

• Adapt to evolving laws, policy provisions, procedures, and technological advancements.

• Adhere to company policies, procedures, and internal controls.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of two years of experience in managing automobile total-loss or material-damage claims is required.

• Experience in handling claims across multiple states is highly desirable.

• A college degree is advantageous but not mandatory.

• Possession of AIC, CPCU, or other insurance-related designations is a plus, but not required.

• Comprehensive understanding of personal and commercial automobile policy coverages and their applications.

• Working knowledge of automobiles, repair procedures, repair estimates, vehicle valuations, and total-loss settlements.

• Familiarity with motor carrier damage and cargo losses.

• Strong analytical, investigative, critical-thinking, and problem-solving skills.

• Excellent negotiation and conflict-resolution abilities.

• Outstanding verbal and written communication skills.

• Strong organizational and time-management skills.

• Capability to prioritize and complete tasks accurately in a fast-paced, high-volume environment.

• Proficient computer skills and ability to function effectively in a paperless claims-management system.

• Proficient in Microsoft Word and basic familiarity with Microsoft Excel.

• Ability to work independently and effectively collaborate as part of a team.

• Willingness to learn and adapt to new technologies and evolving claim-handling requirements.

• Capability to work effectively and efficiently in a remote work environment.

• Must have an appropriate home-office setup and reliable high-speed internet service.

• Standard schedule of 40 hours per week, comprised of eight-hour days, five days per week.

• Overtime may be necessary during periods of increased claim volume.

• Must maintain all required state adjuster licenses and complete continuing education obligations.

• Regular and dependable attendance is essential.

• Must be willing to travel as needed and participate in training sessions, presentations, and meetings.

• Must possess sufficient hand and finger dexterity to operate a keyboard, mouse, telephone, and other office equipment.

🏝️ Benefits

• Full-time, remote work arrangement.

• Flexibility and support to succeed in a remote environment.

• Opportunities for continuing education and training sessions.

• Reliable high-speed internet service is essential for the home office.

• Overtime may be necessary during times of high claim volume.