Auto Liability Claims Adjuster

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Conduct investigations into auto liability claims by assessing statements, police reports, photographs, witness accounts, and other relevant documentation.

• Analyze the facts of accidents and relevant state laws to ascertain liability and comparative negligence.

• Make prompt, well-founded liability decisions and thoroughly document the rationale in the claims file.

• Oversee a designated portfolio of claims from the initial investigation until resolution or transfer to the appropriate claims specialist.

• Identify potential bodily injury risks, recognize coverage issues, and escalate complex or high-exposure claims when necessary.

• Communicate in a professional and effective manner with insured individuals, claimants, attorneys, and other involved parties.

• Evaluate liability disputes, conflicting statements, and evidence to formulate suitable claim handling strategies.

• Keep accurate and timely records of claims notes, diaries, follow-ups, and action plans.

• Monitor ongoing claims and ensure consistent follow-up to avoid unnecessary delays.

• Identify potential fraud indicators, coverage concerns, and subrogation opportunities and refer them for appropriate action.

• Comply with relevant state claim-handling regulations, deadlines, company policies, and settlement authority guidelines.

• Achieve established performance benchmarks for inventory management, file quality, timeliness, and claim resolution.

• Collaborate with bodily injury adjusters, supervisors, and management to secure appropriate claim outcomes.

⛳️ Requirements

• A minimum of 3 years of experience in handling auto liability claims; 5 years or more preferred.

• Experience within an MGA, carrier, or insurance claims administration setting.

• Active adjuster licenses in relevant states, or the capability to obtain necessary licenses.

• Proven experience in investigating auto accidents and making liability determinations.

• Solid understanding of negligence, comparative negligence, and personal auto liability claim handling.

• Strong analytical, investigative, organizational, and decision-making abilities.

• Exceptional written and verbal communication skills.

• Capability to manage competing priorities while maintaining an organized claims inventory.

• Proficiency in claims management systems and Microsoft Office applications.

• Ability to work independently while recognizing when supervisory guidance or additional authority is needed.

🏝️ Benefits

• Competitive pay.

• Bonus plan.

• Medical, dental, and vision insurance with no waiting period.

• Generous paid time off in the year of hire.

• 401(k) with employer matching.