Claims Adjuster – Property

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage claims and losses for property and casualty insurance providers

• Review insurance policies and documentation to ascertain coverage

• Conduct interviews, make phone calls, and correspond with claimants and witnesses

• Consult police and medical records, as well as inspect property damage to assess liability

• Estimate costs for repairs, replacements, or compensation

• Compile findings reports and negotiate settlement agreements

• Recommend litigation when negotiations fail and participate in litigation hearings

• Adjust case reserves to account for anticipated costs

• Oversee desktop investigations, gather loss information, confirm coverage and claim legitimacy, communicate with insured parties and claimants, prepare reports, and negotiate settlements

• Maintain precise records using the company's computer systems

• Coordinate task assignments with field adjusters

• Analyze and interpret policy language to confirm and apply coverage

• Manage billing for assigned files within designated timelines

• Foster client relationships and assist in business development initiatives

• Stay updated on industry trends and legislative changes

• Support loss experience reporting and calculate appropriate future rates

• Handle claims under the general supervision of a TPA Team Lead

• Perform additional duties as assigned

⛳️ Requirements

• Currently enrolled in the CIP program or possess a completed CIP designation

• Must obtain a license in the local province or other provinces combination within 6 months of the hire date

• Bachelor's degree or equivalent experience related to claims or a 2-year Associate's degree in a relevant field

• Proven success as a Sedgwick trainee or previous experience with TPA/Field and/or carrier

• Licensed in the local province

• 1-3 years of experience in claims handling

• Demonstrated adjusting, negotiation, and analytical abilities

• Exceptional interpersonal and communication skills

• Advanced computer proficiency, including office software, Outlook, and web-based applications

• Strong oral and written communication skills, including presentation capabilities

• Proficient in PC use, including Microsoft Office products

• Proven commitment to timely reporting

• Excellent customer service skills

• Strong interpersonal abilities

• Attention to detail and accuracy

• Effective time management and organizational skills

• Ability to work independently or collaboratively within a team

• Capability to meet or exceed Performance Competencies

• Must consistently demonstrate a commitment to timely reporting and professional communication, excellent client service, and meet or exceed required production levels

• Familiarity with reviewing coverage analysis

• Understanding of customer expectations

• Track record of satisfactory interactions with client carriers, brokers, and contributions to business development

🏝️ Benefits

• Work-life balance

• Inclusive, barrier-free recruitment and selection processes

• Accommodation support during recruitment if required