Auto Field Appraiser

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Schedule same-day appointments, evaluate vehicles within 24 hours, and provide estimates on-site.

• Prepare 6 to 10 estimates daily, contingent on location.

• Ensure thorough vehicle disassembly.

• Assess repair time requirements and necessary labor operations.

• Make precise decisions regarding repairs or replacements.

• Evaluate and address pre-existing damage, conducting accurate total loss assessments.

• Negotiate agreed pricing with shop decision-makers and establish time-bound completion dates in accordance with client guidelines.

• Review and validate supplement requests.

• Offer customers vehicle repair cost estimates and clarify the claims/repair process.

• Negotiate upfront fees for towing, disassembly, and storage for vehicles identified as financial total losses.

• Deliver exceptional customer service to all stakeholders throughout the claims process.

• Support the quality assurance team and undertake desk appraisal tasks when not in the field.

• Independently manage the local territory and organize the workday schedule.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of four (4) years of experience in insurance or body shops is required.

• Strong technical understanding of auto appraisals.

• Familiarity with client operations and labor regulations.

• Exceptional oral and written communication skills.

• Proficient with PCs, including Microsoft Office applications.

• Solid analytical and interpretative abilities.

• Strong organizational capabilities.

• Excellent interpersonal skills.

• Outstanding negotiation abilities.

• Good judgment and discretion skills.

• Capacity to manage multiple projects and prioritize effectively.

• Ability to function within a team environment.

• Capability to meet or surpass Performance Competencies.

• Experience with CCC One.

• Must possess the ability to work independently.

• Ability to manage a local territory and structure the workday.

• Local travel as necessary.

• Required licenses as needed.

• Preferred professional certifications relevant to the business line.

• If licensing is necessary for the position, the candidate must be able to complete training and testing within 60 days.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with matching contributions.

• Paid time off (PTO).

• Disability insurance.

• Life insurance.

• Employee assistance programs.

• Flexible spending account or health savings account.

• Additional voluntary benefits.

• Work-life balance.

• Supportive company culture.

• A diverse, equitable, and inclusive workplace.