
Auto Damage Trainee, Field
Posted 5 days ago

Posted 5 days ago
This is a fully remote position, open to applicants in California.
• Evaluate and determine the extent of vehicle damage
• Calculate costs for vehicle repairs
• Negotiate fair settlements
• Collaborate with body shops, rental service providers, and parts suppliers
• Engage with all parties involved and examine insurance agreements
• Conduct vehicle inspections and produce estimates
• Oversee rental vehicle management
• Address and resolve customer issues
• Enhance customer satisfaction through impactful interactions
• Participate in mandatory hands-on training at the Ashburn, VA facility and field training center
• High School Diploma or GED is mandatory
• A valid driver’s license that complies with company underwriting criteria is required
• Willingness to work evenings, weekends, and holidays
• Experience in customer-facing roles is preferred
• Background in high-volume call centers with measurable KPIs and objectives is preferred
• An active Adjusters license is preferred
• Proficient in customer service, interpersonal communication, problem-solving, and demonstrating empathy
• Must be adaptable, detail-oriented, and capable of prioritizing and multitasking across various platforms
• Currently, GEICO is not offering sponsorship for employment authorization for this position
• Health and wellness benefits effective from Day 1, including medical, dental, vision, flexible spending accounts, and more
• Paid time off earned immediately
• 13 paid holidays each year (8 fixed, 5 floating)
• 401(k) plan with up to 6% matching, fully vested right away
• GEICO Strive upfront tuition assistance up to $5,250 per year
• No-cost licensing and continuing education opportunities
• Access to hundreds of eLearning courses
• Paid trainee program available
• Mentorship and tailored development programs
• Assigned GEICO fleet vehicle
• Flexible work options
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