Auto Appraiser

This is a fully remote position, open to applicants in Massachusetts, +1 more state.

📋 Description

• Conduct thorough inspections to evaluate vehicle damage resulting from accidents, weather conditions, and other covered incidents.

• Carry out virtual or in-person inspections at body shops or customer sites.

• Review estimates and work collaboratively with repair facilities.

• Create repair estimates utilizing industry-standard estimating software.

• Assess and settle vehicle total losses by determining actual cash value through market research and valuation tools.

• Negotiate repair costs and settlements with body shops, customers, and third-party claimants.

• Identify and document pre-existing damage, previous repairs, and potential indicators of fraud.

• Work in conjunction with claim representatives, body shops, and vendors to coordinate repairs and resolve any issues.

• Clarify the appraisal process, respond to inquiries, and keep vehicle owners updated.

• Adapt to technological implementations, system upgrades, and AI-related digital tools.

• Act as a technical resource for auto claim staff, providing guidance on claim damages.

• Fulfill additional duties as assigned.

⛳️ Requirements

• Bachelor’s Degree.

• Active adjuster license, where applicable.

• Minimum of two years of experience in auto physical damage appraisal.

• Proficiency in claims management and estimating software.

• Advanced skills in Microsoft Office and various enterprise technology systems and platforms.

• Excellent verbal and written communication abilities.

• Capability to exercise sound judgment and make effective decisions.

• Outstanding customer service skills.

• High attention to detail and strong organizational capabilities.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Proven conflict resolution skills.

• Capacity to handle stress and maintain composure and professionalism under pressure.

• Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements.

• High School Diploma or GED is required.

• One year of experience in auto physical damage appraisal or related claim experience, or successful completion of the required Travelers Claim Representative training program.

• Valid driver's license.

🏝️ Benefits

• Health insurance from the first day of employment for employees and eligible family members.

• 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum.

• Paying it Forward Savings Program with annual 401(k) contributions for student loan payments.

• Pension Plan fully funded by Travelers.

• Minimum of 20 days of Paid Time Off annually.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, and caregiving support.

• Mental health program providing free professional counseling services, health coaching, and additional resources.

• Matching Gift and Volunteer Rewards program.

• Opportunity for remote work from a primary residence, mobile locations, or the nearest Travelers office.