Auto Appraiser

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Conduct inspections and evaluations of vehicle damage resulting from accidents, adverse weather conditions, and other insured losses via virtual or in-person assessments.

• Review estimates and collaborate with repair shops to ensure precision, uniformity, and quality standards.

• Create repair cost estimates using industry-standard estimating software.

• Identify parts, labor, and materials necessary to restore vehicles to their pre-loss condition.

• Assess and resolve total-loss vehicles by establishing actual cash value through market analysis and comparison of similar vehicles.

• Negotiate repair costs and settlements with body shops, clients, and third-party claimants.

• Detect and document pre-existing damages, prior repairs, and potential indicators of fraud.

• Work alongside claim representatives, body shops, and vendors to coordinate repairs and address any issues related to coverage or repairs.

• Clarify the appraisal process, respond to customer inquiries, and keep vehicle owners updated throughout the claims process.

• Embrace new technology implementations, system upgrades, and the rollout of AI-related digital tools.

• Act as a technical resource for auto claims staff, offering guidance and direction to claims professionals.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or GED is essential.

• At least one year of experience in auto physical damage appraisal or a related claims role, or successful completion of the required Travelers Claim Representative training program.

• Must possess a valid driver's license.

• Active adjuster license where applicable.

• Bachelor's Degree preferred.

• A minimum of two years of experience in auto physical damage appraisal.

• Proficient in claims management and estimating software.

• Advanced proficiency in Microsoft Office and enterprise technology systems and platforms.

• Excellent verbal and written communication abilities.

• Capable of exercising sound judgment and making effective decisions.

• Outstanding customer service skills.

• Strong attention to detail and excellent organizational capabilities.

• Ability to juggle multiple tasks and prioritize effectively.

• Proven conflict resolution skills.

• Ability to handle stress and maintain professionalism under pressure.

• Basic knowledge of insurance principles, terminology, state insurance regulations, and claims handling requirements.

• Quick learner who can apply experiences to new situations.

• Must have a valid driver's license.

🏝️ Benefits

• Health insurance available for employees and eligible family members from the first day of employment.

• 401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay.

• Paying it Forward Savings Program for employees with student loan debt.

• Fully funded Pension Plan by Travelers.

• A minimum of 20 days of Paid Time Off each year.

• Nine paid company holidays.

• Wellness program providing tools, discounts, resources, and caregiving support.

• Access to free professional counseling services.

• Health coaching and mental health resources available.

• Matching Gift and Volunteer Rewards program.