Auto Adjuster Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assess repair estimates associated with vehicle breakdowns.

• Confirm coverage eligibility and ascertain if repairs fall under customers’ Vehicle Service Contracts.

• Negotiate and resolve straightforward and occasionally moderately complex claims.

• Examine claim files, assess damage, capture photographs, and decide on reparability or total loss.

• Generate damage estimates and source parts for claims.

• Negotiate settlements for claims.

• Record details in claim files, including notes, evaluations, and decision-making processes.

• Perform other tasks as assigned by management.

• Operate as an individual contributor without supervisory responsibilities.

⛳️ Requirements

• Entry-level resource for adjudicating VSC mechanical claims in accordance with quality and timeliness standards.

• Strong background in automotive or mechanical fields.

• Comfortable assessing vehicle repairs and estimates.

• Experience or knowledge in adjudication, auto collision repair, automotive repair, car maintenance, claims processing, customer service, customer support, de-escalation, documentation, negotiation, vehicle repairs, and vehicle servicing.

• Must pass a background investigation.

• Must have a dedicated, private home workspace that is free from distractions.

• Suitable desk and seating arrangements when working remotely.

• Reliable internet connection with a minimum of 50 MB download and 5 MB upload speeds.

• Allstate generally does not provide employment-based visa sponsorship for this role.

🏝️ Benefits

• Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement for employees eligible to work from home.