Atlassian Platform Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and uphold the target architecture, technical strategy, and prioritized roadmap for Jira, JSM, Confluence, and the broader Atlassian ecosystem.

• Establish enterprise standards for data models, workflows, schemes, fields, permissions, automation, integrations, reporting, and naming conventions.

• Take ownership of platform health and lead the remediation of configuration sprawl, technical debt, duplicate objects, and inconsistent platform patterns.

• Design and implement sophisticated solutions utilizing Jira Automation, Rovo, ScriptRunner, REST APIs, webhooks, and Marketplace applications.

• Define the architecture for JSM and ITSM concerning service requests, incidents, problems, changes, knowledge, and asset management.

• Set integration standards for APIs, identity systems, authentication, data ownership, monitoring, error handling, and recovery.

• Define requirements for security, privacy, availability, recoverability, performance, data retention, and auditing.

• Introduce architecture reviews, change controls, and lifecycle management processes.

• Lead efforts in platform remediation, consolidation, migration, redesign, and integration initiatives.

• Assess Marketplace applications and emerging Atlassian capabilities, including Atlassian Intelligence and Rovo.

• Collaborate with IT, Security, Privacy, Compliance, Enterprise Systems, Product, and Engineering teams.

• Provide technical leadership to Jira administrators through complex change reviews, reusable patterns, mentoring, and oversight of high-risk work.

• Serve as the senior escalation point for architectural issues, platform risks, and complex technical decisions.

• Support licensing, application rationalization, vendor decisions, and platform investment planning.

⛳️ Requirements

• 6-8 years of experience leading Jira and the Atlassian ecosystem within a large or complex organization.

• Extensive hands-on expertise in Jira Cloud and JSM, covering workflows, schemes, custom fields, permissions, automation, security, and project configuration.

• Strong technical background with Forge, REST APIs, webhooks, workflow extensions, and enterprise integrations.

• Proven experience in defining enterprise architecture, platform governance, configuration standards, technical roadmaps, and reusable design patterns.

• Experience in designing JSM and ITSM solutions in alignment with ITIL practices and an enterprise IT operating model.

• In-depth knowledge of Atlassian Cloud identity and security, including Atlassian Guard, SAML, SSO, SCIM, provisioning, and access controls.

• Direct experience with HIPAA and FedRAMP requirements, translating them into practical platform controls.

• Proven experience in assessing platform health and leading remediation, migration, consolidation, or transformation initiatives.

• Experience in evaluating and governing Marketplace applications and other Atlassian extensions.

• Excellent communication and stakeholder management skills.

• Ability to transition between strategy, technical design, hands-on delivery, and team mentoring.

• Willingness to take ownership of a challenging environment, make clear technical decisions, and drive issues to resolution.

• This position is not eligible for employment sponsorship.

🏝️ Benefits

• Total rewards strategy.

• Post-offer health screenings and vaccinations as required by clients.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Equal Employment Opportunity workplace.

• Optional anonymous demographic survey participation.

• Vaccination exemptions may be available depending on state and qualifying circumstances.