Associate – Trust & Safety, Tamil

This is a fully remote position, open to applicants in India.

📋 Description

• Review and oversee audio, chat, and user interactions in accordance with Eaze's community guidelines and safety policies.

• Detect, investigate, and take appropriate measures regarding abusive, harmful, fraudulent, or policy-violating content and behavior.

• Escalate high-risk or sensitive cases to the appropriate internal teams for prompt resolution.

• Evaluate user reports, appeals, and flagged conversations to ensure fair and consistent moderation decisions.

• Perform quality audits of moderated conversations and keep precise moderation records.

• Observe moderation trends and provide insights to enhance platform safety, policies, and user experience.

• Collaborate with Product, Operations, Quality, and Trust & Safety teams to improve moderation processes.

• Manage sensitive content with professionalism, empathy, and confidentiality while following platform standards.

⛳️ Requirements

• A bachelor's degree in any field.

• 1–2 years of experience in Trust & Safety, Content Moderation, Community Moderation, Quality Audit, Customer Support, or similar positions.

• Strong comprehension of online safety, community guidelines, and content moderation practices.

• Exceptional analytical, problem-solving, and decision-making abilities.

• Strong verbal and written communication skills.

• Proficiency in English and Tamil (mandatory reading, writing, and speaking).

• Comfortable reviewing sensitive or emotionally challenging content while maintaining objectivity and professionalism.

• Working knowledge of Microsoft Excel, CRM tools, and moderation or ticketing platforms.

• High attention to detail with the ability to make consistent moderation decisions in a fast-paced environment.

• Experience with Trust & Safety operations for social, chat, voice, or community-based platforms.

• Familiarity with moderation dashboards, QA tools, or ticketing systems.

• Understanding of abuse detection, fraud prevention, and policy enforcement.

• Strong interpersonal skills with the capacity to handle sensitive situations with empathy and discretion.

🏝️ Benefits

• Work From Home

• 12 Months Contract

• Significant learning and growth opportunities

• Hands-on experience in content moderation, policy enforcement, and community operations

• Collaborative, fast-paced startup environment

• Meaningful user impact through building a safer digital community