Associate Solutions Engineer, Post-Sale

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement Whippy workflows, AI voice and text agents, automations, and data synchronization solutions without requiring engineering skills.

• Define technical requirements in collaboration with customers and convert them into functional solutions.

• Conduct testing and validation of each solution component prior to deployment.

• Manage customer relationships post-launch through onboarding, renewals, and expansion opportunities.

• Act as the primary point of contact and trusted technical advisor for customers.

• Gain knowledge through shadowing, mentorship, and gradually increasing responsibilities.

• Proactively engage with customers to identify potential issues and mitigate them.

• Take ownership of gross and net revenue retention while striving to achieve performance objectives.

• Link product usage to customer business outcomes and report value using appropriate metrics.

• Recognize expansion signals and pass warm leads to the sales team.

• Transform customer successes into case studies, references, and testimonials.

• Guide customers towards high-value initiatives while steering them away from less effective tasks.

• Represent customer interests with product development, sales, and engineering teams.

• Engage in experimentation, iteration, and documentation of insights.

• Report directly to the Head of Customer Success and collaborate with a six-member customer success team.

⛳️ Requirements

• 0–1 years of experience; recent graduates are encouraged to apply.

• A degree in STEM, engineering, or a technical field, or proof of entrepreneurial experience such as launching, building, or managing a project.

• Comfortable using technical tools and creating solutions without the need for extensive coding skills.

• Proficient in written and verbal English communication.

• Available to work Eastern Time hours, starting at 8 am ET.

• Clear and proactive communication with customers, team members, and managers.

• Quick learner; curious, open to coaching, modest, self-motivated, well-organized, and able to maintain composure under pressure.

• Strategic and business-oriented mindset, including awareness of pricing and responsibility for retention and expansion metrics.

• Experience with side projects related to software, automations, or AI tools is advantageous.

• Prior experience in the staffing industry or familiarity with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a plus.

🏝️ Benefits

• Monthly performance-based bonuses.

• Variable compensation linked to performance outcomes.

• Guidance and support from experienced colleagues.

• Practical learning and professional growth through shadowing and coaching opportunities.

• Flexible remote work arrangement.