Associate Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a technical expert for Drata’s commercial customer segment, engaging directly with customers.

• Foster retention and enhance technical health within a commercial customer portfolio through signal-based interactions and tailored technical advice.

• Boost customer self-sufficiency and platform adoption by addressing friction points and guiding customers to digital resources.

• Manage a portfolio of accounts, monitoring their technical health and platform usage.

• Identify decreases in health scores, alerts for usage thresholds, and renewal risk flags, proactively reaching out to customers at risk.

• Offer limited-scope technical support for defined integration or solution-related inquiries.

• Collaborate with Customer Success Managers on customer priorities, renewals, and opportunities for expansion.

• Contribute to and maintain the technical modules of Drata Academy, including how-to guides, help articles, and walkthrough videos.

• Create, develop, and present technical workshops and webinars.

• Identify gaps in self-service content based on support trends, escalations, and customer feedback.

• Collaborate with Product and Customer Education teams to ensure digital content remains accurate and up-to-date.

• Acquire a working knowledge of APIs, desktop applications, logging, database architecture, scripting, and documentation.

• Build understanding of identity/SSO, cloud infrastructure, CI/CD pipelines, MDMs, EDRs, and HRIS providers.

• Assist customers in utilizing Drata’s AI-driven features.

• Stage, replicate, and document platform behaviors and customer issues.

• Participate in User Acceptance Testing (UAT) sessions with Product Management.

• Relay commercial-segment trends to aid product advocacy and prioritize Solutions Architect efforts.

• Support the creation of cross-functional technical documentation and conduct enablement sessions.

• Escalate complex or out-of-scope issues to senior Solutions Architects.

⛳️ Requirements

• 3–5 years of experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or a similar role in B2B SaaS environments.

• Strong preference for experience in producing technical content, such as help articles, video walkthroughs, or e-learning modules.

• Previous experience in security or compliance-related industries is advantageous.

• Familiarity with AI-driven tools or platforms and a willingness to deepen expertise in AI-assisted compliance workflows.

• Foundational experience with AWS, GCP, or Azure is required.

• Working knowledge of desktop applications and machine architecture across Windows, Mac, and Linux, including Chrome OS.

• Experience with REST APIs and JSON is necessary.

• Foundational experience with JavaScript, Python, or Bash/Shell/Unix scripting.

• Excellent written and verbal communication skills are essential.

• Comfort in presenting to groups in webinar or workshop settings.

• Ability to manage a customer portfolio and oversee multiple content workstreams simultaneously.

• Must reside in the United States.

🏝️ Benefits

• Stock equity.

• Up to 100% employer-covered medical, dental, and vision premiums for employees and their dependents.

• Comprehensive wellness benefits.

• Healthcare concierge services.

• 401(k) plan.

• Company-sponsored life and disability insurance.

• Tax-advantaged spending accounts.

• Discounted voluntary offerings.

• Paid parental leave after six months of employment.

• Kindbody fertility and family-building benefits.

• Dedicated leave specialists.

• Annual stipends for professional and personal development.

• Opportunities for internal learning.

• Flexible vacation policy.

• Paid holidays.