Associate Renewals Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a B2B renewal portfolio to optimize subscription/SaaS recurring revenue through precise and timely renewals.

• Achieve and surpass quarterly renewal targets.

• Accurately forecast the renewal portfolio and communicate these forecasts to the manager.

• Utilize Salesforce.com and other platforms to create quotes, record customer information, adjust pricing, upsell/cross-sell, manage renewals, and generate leads.

• Build ongoing renewal relationships with customers.

• Inform customers about products, pricing, contract terms, and renewal-related matters.

• Provide a top-notch customer service experience that fosters loyalty and satisfaction.

• Operate independently while collaborating with the Renewal Team and other departments.

• Report directly to the Renewals Manager.

⛳️ Requirements

• A minimum of 5 years of relevant experience in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service.

• At least 3 years of experience using Salesforce.com or a comparable CRM/pipeline management tool.

• Strong numeracy skills, with intermediate proficiency or higher in MS Excel.

• High attention to detail with a moderate level of comfort in working with numbers.

• Ability to multitask and solve problems effectively.

• Excellent written and verbal communication skills.

• Capable of working independently while also being an engaged and supportive team player.

• A bachelor's degree in business, marketing, or a related field is preferred but not mandatory.

• Preferred working hours are from 8:00 am MT to 5:00 pm MT.

🏝️ Benefits

• Company covers 90% of healthcare premiums.

• HSA company contributions.

• 401K match at 4% with no vesting period.

• Opportunity for merit increases twice a year.

• Flexible time off, typically 3 to 4 weeks a year, in addition to 9 paid holidays.

• Leadership that values authenticity and accountability.

• Connection, access, and mentorship from exceptional leaders.

• A growing company offering opportunities for advancement.