Associate Program Manager – Home Weatherization Program

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Assist in overseeing the daily operations of the Home Weatherization Field Services team, which includes managing subcontractors.

• Facilitate the execution of Phase 1 (Energy Assessment & Direct Install) and Phase 2 (HVAC, Water Heating, and Weatherization) workstreams.

• Monitor and analyze customer feedback and complaint management, ensuring prompt resolution.

• Track the progress of projects and swiftly address any service interruptions.

• Report on daily service disruptions and the responses from subcontractors.

• Collaborate with subcontractors, field teams, and stakeholders to enhance program visibility and participation.

• Act as a primary support contact for installation partners and field teams.

• Prepare and present reports on production progress and suggest areas for improvement.

• Engage in technical training and continuous improvement initiatives.

• Identify operational inefficiencies and propose process improvements.

• Uphold quality assurance protocols and ensure compliance with BPI standards.

• Represent the program at community events, workshops, and partner meetings.

⛳️ Requirements

• Bachelor’s degree in energy management, environmental science, public administration, or a related field (one year of experience may substitute for one year of education).

• A minimum of 5 years of experience in program coordination.

• Background in energy efficiency or housing services is preferred.

• Familiarity with weatherization measures, energy audits, and health & safety standards is advantageous.

• Excellent organizational and communication abilities.

• Proficient in Microsoft Office Suite and CRM software.

• Capability to collaborate with all levels of internal staff, external clients, and vendors.

• Experience with income-qualified programs or utility-sponsored initiatives is a plus.

• Knowledge of NJ Shares, Census Tract eligibility, and community outreach strategies is preferred.

• Proficient in MS Office Applications (Word, Outlook, Excel, PowerPoint).

• Bilingual proficiency in English and Spanish is preferred.

• Willingness to travel 20% of the time.

• Must have authorization to work in the United States.

• Must successfully complete a background check, hold a valid driver’s license, pass a Motor Vehicle Records (MVR) check, and a drug screening.

🏝️ Benefits

• Flexible workplace arrangements.

• Emphasis on work-life balance.

• Donation matching program.

• Opportunities for volunteering.

• Tuition reimbursement options.

• Access to professional development resources.

• 401k matching benefits.

• Employee Stock Purchase Plan.