Associate Program Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage a designated territory as a case manager.

• Continuously oversee assigned projects.

• Ensure compliance with protocols, case documentation, database usage, information accuracy, and telephone communications.

• Engage in client consultations and collaborative sessions with the manager, or in the absence of the manager.

• Assess training requirements and provide refresher training as needed.

• Assist in the recruitment and training of new personnel.

• Identify necessary modifications to databases, protocols, and processes.

• Facilitate daily and ongoing communication regarding client-related projects.

• Offer support and coverage for the manager as required.

• Compile and prepare client reports.

• Report any adverse events to the appropriate units or departments.

• Perform additional tasks as necessary.

⛳️ Requirements

• Postsecondary education or its equivalent in a relevant field.

• At least 3 years of experience in healthcare, pharmaceuticals, biotechnology, or a related industry.

• Proficiency in both English and French is mandatory.

• RN/RPN licensure is a plus.

• Experience in project management is advantageous.

• Comprehensive understanding of the pharmaceutical distribution sector.

• Strong business acumen and financial insight.

• Exceptional analytical and mathematical abilities.

• Excellent communication skills, both internally and externally, with effective interpersonal and leadership qualities.

• Outstanding organizational skills and meticulous attention to detail.

• Proven ability to meet deadlines and handle multiple tasks simultaneously.

• Strong problem-solving capabilities, with a knack for resolving issues efficiently and effectively.

• Capacity to adapt to change and acquire new skills.

• Proficient in presentation techniques.

• Advanced proficiency in Microsoft applications, including Outlook, Word, Excel, Access, Internet Explorer, and PowerPoint.

• Ability to work independently as well as collaboratively in a team setting.

• The ideal candidate may have daily interactions with unilingual English-speaking clients, patients, or cross-functional team members.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care services.

• Assistance with adoption.

• Coverage for infertility treatments.

• Support for family-building initiatives.

• Solutions for behavioral health.

• Paid parental leave.

• Paid caregiver leave.

• Access to training programs.

• Resources for professional development.

• Opportunities for mentorship programs.

• Participation in employee resource groups.

• Engagement in volunteer activities.