Associate, Product Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver loan accounting and investor reporting services to SitusAMC’s clients utilizing the SBO software platform.

• Aid clients with data management, remittance reconciliation, loan accounting, and essential pool accounting and/or master servicing operations.

• Generate and present reports throughout the product lifecycle.

• Evaluate new system features.

• Assist in client implementation initiatives.

• Collaborate with SitusAMC implementation and support teams to address client requirements.

• Work closely with the Assistant Vice President or higher within Business Solutions and Support Management.

• Engage directly with clients to provide solutions across technology and accounting services teams.

• Perform client loan accounting and investor reporting tasks using SBO.

• Handle remittance processing in support of client implementation and conversion activities.

• Communicate with clients via phone, email, or other channels as the primary point of contact.

• Offer continuous system and business support, including investigating and resolving production issues.

• Lead loan accounting and system functionality testing to confirm new development initiatives and client execution.

• Suggest business process enhancements based on product, service, and system expertise.

• Conduct user training and maintain and update documentation and training materials in collaboration with the technology services training organization.

• Carry out other related tasks as assigned by the manager.

⛳️ Requirements

• Bachelor’s degree in accounting or finance, or an equivalent combination of education and experience.

• Over 5 years of industry and/or relevant experience, generally at a Senior Analyst or Analyst level role or similar external equivalent.

• More than 3 years of experience in loan accounting, investor accounting, or investor reporting functions is strongly preferred.

• Strong mathematical and analytical capabilities.

• Advanced Microsoft Excel proficiency, including the ability to manipulate large data sets.

• Effectiveness and initiative in seeking detailed information or data that affects clients or clarifying client-reported issues.

• Excellent interpersonal skills, analytical skills, attention to detail, and follow-up abilities.

• Outstanding verbal and written communication skills in both individual and group contexts.

• Familiarity with the SBO loan accounting system is a plus.

• Capability to read and parameterize adjustable-rate mortgage (ARM) notes.

• Experience collaborating with software development teams.

• Strong understanding of database models and table relationships.

• Ability to create and execute basic SQL queries in Oracle and/or SQL Server.

• Experience in testing software enhancements or bug fixes.

• Knowledge of and ability to reconcile custodial accounts.

• Self-motivated and driven to provide high-quality solutions and services.

🏝️ Benefits

• Eligibility for discretionary bonuses for specific positions, subject to bonus program guidelines, position eligibility, and management approval.

• Paid time off (PTO).

• Paid holidays.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Participation in a 401K plan.