Associate Product Owner

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Collaborate with both business and technical stakeholders to establish and enhance product roadmaps, release schedules, feature scopes, and functional specifications.

• Maintain, prioritize, and refine the enterprise Chat Platform product backlog.

• Convert business priorities into actionable features, user stories, and technical specifications.

• Assist in backlog planning and ensure development teams have clearly defined and prioritized tasks.

• Work alongside Team Managers, Scrum Masters, and engineering teams to set sprint objectives and plan iterations.

• Decompose chat, IVR, and conversational AI initiatives into user stories and development tasks.

• Engage in Agile and Scrum ceremonies.

• Track sprint progress, coordinate dependencies, and facilitate the timely delivery of product improvements.

• Clearly communicate requirements to cross-functional teams.

• Aid in solution discussions and informed technical decision-making.

• Identify obstacles, dependencies, and delivery risks, collaborating with teams to address them.

• Assist in the development and enhancement of enterprise chat platforms, IVR systems, and Intelligent Virtual Assistant functionalities.

• Partner with technical teams to assess multi-channel customer engagement solutions and validate functional designs.

• Support platform upgrades involving cloud technologies.

• Establish relationships with business stakeholders, engineering leadership, Scrum Masters, and development teams.

• Communicate product priorities, feature specifications, timelines, dependencies, and delivery updates.

• Facilitate collaboration between business and technical teams.

• Contribute to product decisions that enhance customer experience, operational efficiency, and platform capabilities.

⛳️ Requirements

• Only U.S. citizens are eligible.

• A Bachelor's degree in Information Technology, Business Administration, Computer Science, or a closely related field is required.

• A minimum of 2+ years of experience in Product Ownership, Business Analysis, or Agile project delivery within an IT or software development context.

• Proficiency in writing user stories and translating business requirements into actionable development tasks.

• Experience in managing software product backlogs using Jira, digital.ai Agility, or equivalent platforms.

• Familiarity with participating in Agile/Scrum ceremonies and working with cross-functional development teams.

• Understanding of software development processes and product delivery methodologies.

• Proficiency in Jira, digital.ai Agility, Confluence, or similar Agile project tracking and collaboration tools.

• Knowledge of backlog prioritization, user story creation, sprint planning, and Agile delivery methodologies.

• Basic understanding of conversational AI, chatbots, IVR/voice systems, and digital customer experience platforms.

• Familiarity with fundamental system integrations and software development lifecycle (SDLC) processes.

• General awareness of cloud technologies; GCP is preferred.

• Ability to collaborate with engineering teams and comprehend technical requirements.

• Strong written and verbal communication skills.

• Effective stakeholder management and cross-functional collaboration capabilities.

• Excellent organizational, analytical, and problem-solving skills.

• Ability to manage competing priorities and adapt to evolving business needs.

• Attention to detail and a proactive approach to identifying and resolving delivery challenges.

• Willingness to complete the Glider assessment test.

🏝️ Benefits

• Access to contract opportunities with prominent organizations in the healthcare and technology sectors.

• Contribute to enterprise chat, conversational AI, and digital customer experience projects.

• Collaborate with professionals in product, business, and engineering fields.

• Gain valuable experience in Agile product delivery and cloud-enabled customer engagement platforms.

• Receive support from Sigma, Inc. throughout the recruitment and placement process.

• An equal opportunity employer dedicated to diversity and fostering an inclusive environment.