Associate Principal Technical Writer

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Conduct independent exploration, configuration, and testing of intricate cloud-native security functionalities, including those powered by AI.

• Develop configuration guides, integration instructions, API documentation, troubleshooting resources, online help materials, release notes, and product feature descriptions.

• Collaborate with Product, Engineering, and subject matter experts to convert complex technical information into user-friendly content.

• Take ownership of the documentation strategy and its execution for cloud-native identity and AI security functionalities, from the development phase to release and continuous enhancements.

• Examine technical scenarios related to cloud infrastructure, AI agents, non-human identities, authentication and authorization, APIs, and runtime access controls.

• Design, implement, and scale documentation workflows that leverage AI and agentic technologies for content generation, validation, quality enhancement, and retrieval readiness.

• Spearhead significant documentation projects from initial conception to final delivery.

• Mentor and support other technical writers in their development.

• Evaluate documentation usage, performance metrics, and stakeholder feedback to identify knowledge gaps and promote measurable progress.

• Contribute to shaping Saviynt’s agentic documentation strategy and practices for AI-ready content.

⛳️ Requirements

• Over 12 years of experience in technical writing or the development of technical content for enterprise software.

• A Bachelor's degree in Technical Communication, Computer Science, Engineering, English, or a related discipline, or equivalent practical experience.

• Proven experience in designing and creating documentation for technically complex, cloud-native products, ideally in the security or identity management domain.

• Practical experience with at least one major cloud platform: AWS, Azure, or Google Cloud Platform.

• A solid understanding of cloud computing, enterprise security, Identity and Access Management (IAM), and AI security principles.

• Familiarity with OAuth 2.0, OIDC, SAML, JWT, and policy-based access control.

• Experience utilizing generative AI/LLM technologies in documentation or knowledge workflows.

• Knowledge of Retrieval-Augmented Generation (RAG) concepts and AI/LLM-compatible content.

• Practical experience with REST APIs, Git-based workflows, Markdown, Jira, and contemporary documentation platforms.

• Understanding of AI security concepts, AI agents, and non-human identities.

• Proficiency in scripting or programming with Python or JavaScript and familiarity with docs-as-code/CI/CD workflows.

• Exceptional written and verbal communication skills.

• Strong analytical and problem-solving skills.

• Ability to work collaboratively with Product Managers, Engineers, and subject matter experts.

• Expertise in mentoring and developing team members.

• Commitment to adhering to Saviynt’s information security and privacy policies and procedures, including completing annual security training.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• 401K

• Unlimited PTO

• Sick time

• Employee Recognition Programs

• Team Socials

• Eligibility for discretionary bonus plans

• Opportunities for learning and career advancement