Associate, Policyholder Services

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Deliver exceptional customer service within a call center setting

• Respond accurately to policyholder inquiries regarding their policies and riders

• Efficiently process both financial and non-financial transactions

• Clarify BLI correspondence to policyholders

• Skillfully navigate insurance administration and document workflow systems from policy issuance to death claims or cancellations

⛳️ Requirements

• A high school diploma or GED is mandatory

• At least one year of experience in a customer call center is required

• Relevant college coursework may be considered to fulfill experience criteria

• Experience in the life insurance sector is preferred

• Fundamental knowledge of the Microsoft Office suite is necessary

• Strong telephone and written communication skills are essential

🏝️ Benefits

• Comprehensive health insurance options

• Retirement savings plan with company matching

• Opportunities for professional development and training

• Flexible working hours and remote work options