Associate Partner – Customer Success, Payer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of post-sale customer relationships as the commercial and executive lead for enterprise healthcare accounts.

• Facilitate renewals, expansion, value realization, executive trust, net revenue retention, renewal forecast accuracy, expansion pipeline advancement, and account retention.

• Formulate expansion strategies and account growth plans aligned with customer business objectives.

• Act as the primary executive liaison for VP, SVP, and C-suite customer leadership.

• Conduct executive quarterly business reviews (QBRs) centered on results, ROI, and alignment with the strategic roadmap.

• Communicate value through cost efficiency, quality enhancement, clinical outcomes, and operational scalability.

• Manage account strategy, stakeholder mapping, success plans, risk mitigation, account health, and operational rhythms.

• Ensure delivery outcomes meet contractual commitments and align with executive expectations.

• Convert customer objectives into internal priorities and collaborate with Customer Engineering Managers on delivery alignment.

• Identify churn risks and implement corrective measures with delivery teams.

• Serve as the executive quarterback among Product, Engineering, Analytics, and Delivery teams.

• Influence roadmap discussions using insights from customers and market context.

• Leverage data, analytics, clinical insights, and operational metrics to validate value, support renewals, and facilitate expansion.

• Simplify complex analytics and metrics into clear executive narratives and recommendations.

⛳️ Requirements

• 8–12+ years of experience in healthcare consulting, customer success, account management, or enterprise SaaS.

• Strong foundation in healthcare operations, payer/provider models, or clinical analytics.

• Adept at setting direction, making decisive judgments, and holding teams accountable without formal authority.

• Proven track record of managing senior executive relationships.

• Demonstrated commercial acumen: understands revenue, margins, and growth drivers.

• Outstanding written and verbal communication skills.

• Proven ability to achieve results in ambiguous, rapidly changing environments with distributed and offshore delivery teams.

• MBA or equivalent strategic training is highly preferred.

🏝️ Benefits

• 22 days of fixed paid time off annually, in addition to company holidays.

• Generous parental leave.

• Monetary incentives and company-wide recognition for impact and dedication.

• Medical, dental, and vision insurance.

• 100% company-paid short- and long-term disability insurance.

• 100% company-paid basic life insurance.

• Optional discounted legal aid.

• Optional pet insurance.