Associate Manager, Site Payments

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Lead and manage Site Payments teams responsible for delivering investigator payments across designated projects.

• Build, enhance, and scale teams in response to evolving business demands.

• Support recruitment efforts and represent Thermo Fisher Scientific at career-related events.

• Oversee project delivery in alignment with customer expectations, contractual requirements, quality standards, and timelines.

• Identify, manage, and mitigate risks associated with projects and operations.

• Review and authorize employee time records, expense reports, and leave requests.

• Foster performance management through goal setting, coaching, mentoring, career development, performance evaluations, and corrective actions.

• Engage in recruitment processes, which include interviews and the development of job descriptions.

• Analyze operational metrics, identify emerging trends, implement process enhancements, and support growth initiatives within the FSP Business Unit.

• Create and maintain departmental policies, standard operating procedures, training materials, and documentation.

• Act as a subject matter expert on cross-functional initiatives and workstreams.

• Conduct quality control and approval tasks related to site setup, investigator payments, milestone payments, budgets, contracted payees, reimbursements, reconciliations, and resolution of payment issues.

⛳️ Requirements

• Master's degree, preferably in Finance or a related discipline.

• Prior experience in clinical trial Site Payments or a similar function.

• A minimum of 1 year of experience in people leadership or supervisory roles.

• Familiarity with the Functional Service Provider (FSP) model is a significant advantage.

• Proficiency with Site Payment platforms, EDC systems, financial systems, ticketing systems, and advanced Microsoft Excel.

• Fluency in English is required.

• Excellent problem-solving, collaboration, stakeholder management, organizational, planning, negotiation, presentation, and leadership abilities.

• Experience in coaching, mentoring, supervising teams, and conflict resolution.

• Capability to manage multiple time-sensitive priorities while ensuring quality and attention to detail.

• Experience in interpreting project and financial data, developing forecasts, and creating customized payment solutions.

• Knowledge of ICH Good Clinical Practice (GCP), relevant country regulations, tax requirements, and other regulatory mandates related to clinical trial payment management.

🏝️ Benefits

• Award-winning learning and development program.

• Opportunities for professional and personal career growth.

• A diverse and collaborative team environment.

• Resources available to help achieve individual career objectives.