Associate Manager, Rehabilitation

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead, mentor, coach, and nurture a high-performing remote team of rehabilitation specialists possessing functional and vocational expertise.

• Develop specialist capabilities through regular case consultations, quality-focused feedback, knowledge sharing, and targeted development planning.

• Facilitate sound professional judgment, clear documentation, effective communication, and timely decision-making in complex or sensitive circumstances.

• Cultivate an inclusive, collaborative, and engaged team culture that aligns with Manulife’s core values.

• Identify, cultivate, and retain talent while recognizing performance and contributions.

• Offer practice leadership and consultation on intricate rehabilitation and disability cases.

• Mentor specialists in creating, monitoring, and modifying individualized rehabilitation plans.

• Direct functional and vocational rehabilitation strategies, including assessments, treatment planning, occupational research, retraining, job development, and return-to-work methods.

• Advocate for the application of rehabilitation industry standards, disability insurance principles, medical terminology, job demands, and regional labor market insights.

• Evaluate rehabilitation strategies and case files for quality, rationale, measurable objectives, cost-effectiveness, and alignment with best practices.

• Manage workflow, caseload distribution, productivity, and service delivery.

• Utilize data and quality insights to identify trends, manage risks, prioritize tasks, and enhance outcomes.

• Support vendor and budget management initiatives.

• Encourage consistent documentation, timely follow-ups, and collaboration across rehabilitation services.

• Address escalated cases, service, or operational challenges.

• Forge relationships with plan members, plan sponsors, providers, internal disability partners, and external clients.

• Collaborate with case managers, disability specialists, mental health experts, and other stakeholders.

• Engage in client meetings, presentations, and service discussions.

• Contribute rehabilitation expertise to national priorities, service design, and the evolution of rehabilitation practices.

• Identify opportunities for enhancing processes, tools, referral pathways, quality standards, and specialist capabilities.

• Facilitate the implementation and adoption of evidence-informed rehabilitation and disability management practices.

⛳️ Requirements

• A post-secondary diploma, CEGEP (DEC or DEP), or a bachelor's degree in health, rehabilitation, vocational rehabilitation, disability management, or a related field, or equivalent relevant experience.

• Proven experience in rehabilitation, disability management, or group insurance, with direct involvement in supporting complex rehabilitation and return-to-work planning.

• Strong grasp of functional rehabilitation principles, including functional abilities, job demands, treatment planning, recovery barriers, and sustainable return-to-work strategies.

• Comprehensive understanding of vocational rehabilitation principles, including vocational assessments, transferable skills analysis, occupational research, retraining, job development, job search, and labor market considerations.

• Solid knowledge of rehabilitation industry standards, disability insurance, medical terminology, case management, and best practices in disability and rehabilitation management.

• Demonstrated capability to evaluate rehabilitation plans, provide case consultations, and coach others towards clear, evidence-informed, outcome-focused decisions.

• Experience in vendor and budget management, including evaluation of service appropriateness, outcomes, and cost-effectiveness.

• Established experience in leading, coaching, training, or developing professionals within a complex service environment.

• Strong analytical, organizational, problem-solving, and communication skills, with the ability to manage competing priorities and escalated issues.

• Accreditation as a Rehabilitation Professional (RRP), Canadian Certified Rehabilitation Counselor (CCRC), Certified Disability Management Professional (CDMP), Certified Return to Work Coordinator (CRTWC), or eligibility for a related professional designation is regarded as an asset.

• Bilingual proficiency in English and French is considered advantageous.

🏝️ Benefits

• Health insurance

• Dental insurance

• Mental health benefits

• Vision insurance

• Short- and long-term disability insurance coverage

• Life and AD&D insurance coverage

• Adoption/surrogacy benefits

• Wellness benefits

• Employee/family assistance plans

• Retirement savings plans

• Pension

• Global share ownership plan with employer matching contributions

• Financial education and counseling resources

• Paid holidays

• Vacation

• Personal days

• Sick days

• Statutory leaves of absence

• Incentive programs and incentive compensation tied to business and individual performance