Associate Manager, LTD Claims

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead, coach, mentor, and develop team members.

• Oversee workflow management.

• Conduct performance evaluations and recruit new staff.

• Ensure the appropriate application of effective disability management practices.

• Provide technical support and guidance on complex claims matters.

• Build and nurture customer relationships with key accounts.

• Head the disability claims team responsible for the review and investigation of all LTD claims.

• Create and implement strategies aimed at enhancing customer service and administrative efficiencies.

• Cultivate a high-performing culture characterized by strong engagement, employee retention, and a high-quality claims management organization.

⛳️ Requirements

• A minimum of 2-3 years of supervisory experience.

• Strong technical expertise in Group Disability adjudication, insurance products, and case management practices.

• Familiarity with medical terminology.

• Experience in technical training and staff development.

• Completion of post-secondary education in a health sciences field is advantageous.

• Proven ability to collaborate effectively in a fast-paced, results-driven, multi-team environment.

• Exceptional verbal and written communication skills.

• Strong problem-solving and analytical capabilities.

• Results-oriented with a robust decision-making aptitude.

• Bilingualism (English and French) is preferred; proficiency in both languages is required for successful candidates in Québec to assist clients from various provinces outside of Quebec.

🏝️ Benefits

• Incentive programs and compensation linked to business and individual performance.

• Health insurance coverage.

• Dental insurance coverage.

• Mental health benefits.

• Vision insurance coverage.

• Short- and long-term disability insurance coverage.

• Life and AD&D insurance coverage.

• Adoption/surrogacy benefits.

• Wellness benefits.

• Employee/family assistance programs.

• Retirement savings plans, including pension options.

• Global share ownership plan with employer matching contributions.

• Financial education and counseling resources.

• Paid holidays, vacation, personal, and sick days.

• Statutory leaves of absence.

• A flexible environment that supports well-being and inclusion.

• Support for learning and career growth.