Associate Manager, LTD Claims

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead, coach, mentor, and develop team members.

• Oversee workflow management.

• Conduct performance evaluations.

• Recruit new staff.

• Guarantee the effective application of disability management practices.

• Offer technical support and guidance on intricate claims matters.

• Build and nurture customer relationships with key accounts.

• Provide leadership to cultivate a high-performance culture, enhance employee engagement, improve retention, and maintain a top-tier claims management organization.

• Create and execute strategies aimed at enhancing customer service and operational efficiencies.

• Review and assess LTD claims through the disability claims team.

⛳️ Requirements

• A minimum of 2-3 years in a supervisory role.

• Robust technical knowledge of Group Disability adjudication, insurance products, and case management practices.

• Familiarity with medical terminology.

• Experience in technical training and staff development.

• Completion of post-secondary education in a health sciences field is advantageous.

• Proven ability to collaborate effectively in a fast-paced, results-driven, multi-team environment.

• Exceptional verbal and written communication skills.

• Strong problem-solving and analytical capabilities.

• Results-oriented with a solid decision-making capability.

• Bilingualism (English and French) is a plus; proficiency in both languages is necessary for candidates based in Québec to assist clients from various provinces outside of Quebec.

🏝️ Benefits

• Incentive programs and compensation linked to both business and individual performance.

• Health insurance coverage.

• Dental insurance.

• Mental health support.

• Vision insurance.

• Short- and long-term disability insurance coverage.

• Life and AD&D insurance coverage.

• Benefits for adoption and surrogacy.

• Wellness initiatives.

• Employee and family assistance programs.

• Retirement savings plans.

• Pension plan.

• Global share ownership plan with employer matching contributions.

• Resources for financial education and counseling.

• Paid holidays, vacation, personal, and sick days.

• Statutory leaves of absence.

• Flexible work environment.

• Opportunities for learning and career advancement.

• Support for well-being and inclusion.

• Reasonable accommodations during the application process.