Associate Manager, Credentialing Operations

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Oversee the daily operations of credentialing, including planning workloads, managing queues, ensuring service-level performance, maintaining quality, and resolving issues.

• Assess departmental performance through the creation, collection, analysis, and interpretation of data and metrics.

• Assist in establishing departmental metrics and executing mitigation strategies.

• Work collaboratively with both internal and external stakeholders on implementation, communication, and program strategies.

• Perform root-cause analyses on systemic issues and develop action plans accordingly.

• Maintain, analyze, and communicate reports regarding the assigned team's KPIs.

• Monitor monthly and quarterly KPIs to achieve departmental objectives.

• Recruit and manage a team, including performance management, professional growth and development, and HR administrative responsibilities.

• Ensure adherence to relevant laws and regulations.

• Carry out additional duties as assigned.

• Report directly to the Senior Manager, Provider Operations Credentialing.

⛳️ Requirements

• A minimum of 3 years of direct experience in people management.

• At least 2 years of experience in provider credentialing, re-credentialing, provider enrollment, or a closely related field.

• Over 3 years of experience in healthcare operations supporting high-volume production teams.

• More than 1 year of experience utilizing data to inform decision-making and drive continuous improvement.

🏝️ Benefits

• Employee benefits.

• Unlimited vacation program.

• Annual performance bonuses.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 11 paid holidays.

• Paid sick time.

• Paid parental leave.

• Participation in a 401(k) plan.

• Life insurance.

• Disability insurance.

• Paid wellness time.

• Wellness reimbursements.

• Occasional travel for team meetings and company events.