Associate HR Business Partner – Care

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact and a trusted advisor for leaders within the Care organization.

• Collaborate and coach Supervisors and Managers on matters related to personnel.

• Take ownership of performance management responsibilities for designated leaders and teams, which includes coaching, documentation, corrective measures, performance improvement plans, annual evaluations, and related follow-ups.

• Provide guidance to leaders on complex issues regarding performance, conduct, and policy.

• Enhance leadership capabilities through coaching, tools, real-time feedback, training, and templates.

• Set clear expectations with leaders and cross-functional partners by defining roles, timelines, risks, decisions, and next steps.

• Examine data and trends to uncover opportunities, risks, and inconsistencies, translating insights into actionable recommendations.

• Create and refine performance management resources, processes, and communications.

• Offer employee relations support, assisting both employees and leaders in addressing workplace concerns.

• Serve as a subject matter expert in performance management, workplace issues, reasonable accommodations (ADA), wage and hour compliance, and involuntary terminations.

• Foster collaborative relationships with Talent Management, HR Operations, Compliance, Talent Acquisition, Learning & Development, and Legal departments.

• Design and execute strategies, programs, and policies aimed at improving employee engagement, leader effectiveness, and overall organizational performance.

• Manage ambiguity and changing needs by exercising sound judgment to prioritize tasks and advance initiatives.

⛳️ Requirements

• At least 2 years of progressive experience in HR business partnering, employee relations, or performance management.

• Experience in high-volume, frontline, or contact center settings, with a focus on supporting non-exempt employees.

• Proven ability to coach and guide leaders through performance management processes, including feedback, documentation, corrective actions, and performance improvement plans.

• Strong understanding of employment laws and HR best practices.

• Established ability to build trusted, collaborative relationships and influence leaders at various levels and functions, providing clear, direct, and actionable advice.

• Excellent problem-solving and communication skills, with the ability to manage expectations, simplify complex issues into practical recommendations, and guide tasks to resolution.

• Strong judgment, attention to detail, and discretion when handling sensitive issues.

• Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred.

• Experience in a healthcare organization is preferred.

🏝️ Benefits

• Remote-first culture.

• 401(k) savings plan through Fidelity.

• Comprehensive medical, vision, and dental coverage with multiple plan options, including disability insurance.

• Paid Time Off (PTO).

• Discretionary Time Off (DTO).

• 12 weeks of 100% Paid Parental Leave.

• Fertility coverage.

• $25,000 for surrogacy or adoption.

• Paid leave for unsuccessful treatments, adoption, or pregnancies.

• Reimbursement for home office expenses to support team collaboration while working from home.